IT Service Desk Technician (f/m/d)

Your tasks

• Provide 1st level incident logging and resolution or re-assignment to the 2nd level
• Provide Service Request Fulfilment for IT services
• Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc
• Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards
• Ensure the adherence to existing policies (ITSM, ITIL, Security)
• Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.
• Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date
• Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments
• Actively participate to the lifecycle management and all End User computers within Dennemeyer including:
  • Deployment
  • Maintenance
  • Renewal
  • Disposal Management

• Provide remote user support through appropriate technical tools
• Participate in after-hours on-call rotation for end-user support
• This position requires the incumbent to be On-Call

Your profile

• Fluent in English (both speaking and writing) any other languages is an asset

• Ability to work independently and as a strong team player
• Be absolutely service and customer oriented
• Ability to multi-task
• Ability to document all work performed
• Good understanding of computer (hardware and operating system) and virtual environment
• Good knowledge of fundamental operations of software (MS office 365), hardware (laptops, PCs, phones, printers….) and other equipment
• Good knowledge on remote assistance tools (VPN, authentication, Teams…)
• Fundamental understanding of cloud
• Working knowledge of Azure and Intune portals and the ability to navigate them
• Working knowledge of Exchange, network troubleshooting
• Ability to work internationally in a matrix-managed, results-oriented environment
• Strong analytic and problem-solving skills: ability to interpret complex technical issues
• Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity. Be able to understand end users’ pressure and to support them in a constructive way.
• Ability to clearly explain complex technical issues to non-technical people
• Self-motivated
• Experience in multi-cultural environment is an asset

Join us and grow with us!

• Develop and customize your long time career within a fast growing multinational company
• Enjoy working in multicultural teams and contribute to a diverse and international working environment
• Organize your lifestyle with flexible working hours
• Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
• Celebrate success together as one team at our various corporate events
• Attend a tailor-made onboarding program as well as individual training & development opportunities
• Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.