Offer summary

Qualifications:

Strong interpersonal and relationship-building skills., Experience in sales or account management, preferably in the health and fitness industry., Ability to demonstrate software solutions and provide tailored recommendations., Self-motivated with a proactive approach to upselling and customer retention..

Key responsibilities:

Manage a portfolio of customers in the health and fitness industry.

Engage with customers through outbound prospecting to upsell and renew contracts.

Demonstrate software solutions and guide customers through upgrade paths.

Collaborate with teams to identify at-risk accounts and prevent churn.

Job description

As Virtuagym keeps on growing, we’re looking for an Account Manager for the Benelux market, to join our Sales team in Amsterdam. You are passionate about building strong relationships with your customers in the health and fitness industry. You provide them with recommendations on how to build the right tactics to move their business forward and you help them see the value in our broad offering of (software) tools to ensure business growth. As Account Manager it is your main goal to grow your book of business through upsell strategies.

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results!
At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way.

What this role looks like

You will be in charge of managing a book of customers within the health and fitness industry such as fitness clubs and boutique studios. Your goal is to retain these customers, to mitigate churn and upsell the customers on additional modules. In addition, you will be tasked with migrating customers to more advanced software platforms where applicable.

Some of your key tasks as an Account Manager

Serve as the lead point of contact for your customers;
Engage with existing customers through high velocity outbound prospecting to up-sell, renew and cross sell;
Keep track of upsell opportunities through a defined sales process within Salesforce.com to achieve and surpass your monthly targets;
Demonstrate software solutions to your customers, from core products to modules, to payment solutions and upgrades;
Coach merchants to grow their business by providing tailored and structured recommendations to achieve those goals;
Build a trusted advisor relationship with your customers and identify upsell opportunities;
Negotiate contracts and close agreements to maximize the growth of your book of business;
Guide customers through their upgrade path from basic platforms to our more advanced all in one platforms;
Demonstrate an in-depth understanding of industry trends and act as a trusted advisor who leads one-on-one screen sharing presentations;
Collaborate with our Customer Success team to identify accounts at risk and prevent churn;