Offer summary

Qualifications:

Experience with Caterpillar equipment and engines in a leadership role., Strong leadership and team management skills., Excellent communication and customer relationship abilities., Knowledge of safety standards, warranty processes, and unionized work environments..

Key responsibilities:

Oversee all field service activities at mine sites, ensuring safety and efficiency.

Lead and support field service staff through recruitment, coaching, and performance management.

Coordinate with clients and internal teams to prioritize and schedule service work.

Manage service results, compliance, warranty processes, and financial activities related to field operations.

Job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Are you a strategic leader with a passion for field operations and customer service?

As the Mining Field Operations Manager, you’ll oversee all field service activities in our Northeastern BC mine sites, ensuring safe, efficient, and high-quality equipment support. You’ll lead a team of technicians, manage scheduling and dispatch, and serve as the primary point of contact for customer interactions.

If you’re ready to drive performance, safety, and customer satisfaction in a dynamic mining environment, this is your opportunity to lead from the front!

For this position, the expected salary range is between $130,000 and $140,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications. We also offer additional incentives such as an annual bonus and premium for certain shifts.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

Champion a culture of safety by ensuring all field operations comply with Finning’s safety standards, policies, and regulatory requirements.
Lead and support field service staff through recruitment, onboarding, coaching, performance management, and professional development.
Act as the primary liaison with Conuma Resources, ensuring clear communication, timely updates, and alignment with service expectations.
Collaborate with field supervisors to prioritize and schedule service work, ensuring optimal technician allocation and job execution.
Review and manage daily, weekly, and monthly service results, including SWIP metrics, to ensure operational efficiency and accountability.
Ensure adherence to the National Safety Code (NSC), manage service truck compliance, and oversee tooling and equipment standards.
Oversee warranty processes for CAT and non-CAT equipment, and ensure alignment with Caterpillar’s product health and service structures.
Foster a positive working relationship with unionized employees and ensure compliance with collective agreements and performance protocols.
Ensure timely closure and invoicing of work orders, maintaining accuracy and alignment with customer expectations.
Support financial planning, budgeting, and forecasting activities to align field operations with business goals.

Qualifications:

Previous experience with Caterpillar equipment and engines in a field service or leadership capacity.
Strong leadership and supervisory skills, with a proven ability to coach, motivate, and manage high-performing teams.
Excellent communication and relationship management skills, with a customer-first mindset.
Solid understanding of Caterpillar processes, including warranty, goodwill, and product health structures.
Knowledge of the National Safety Code (NSC) and field safety compliance requirements.
Experience working in unionized environments, with knowledge of collective agreements and performance management practices.
Strong business acumen, with experience in financial planning, budgeting, and interpreting KPIs related to branch profitability.

Note:

This position is based out of our Tumbler Ridge shop location.
Permanent, full-time role.
Continuous shift 14 x 14, 11.5-hour days.
Flexible option plan benefits with varying levels of coverage from day one.
Matching pension contributions to help you save for the future.
Matching share purchase program.
Employee Share Purchase Plan and RRSP options.
Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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