Account Manager - Telecom Expense Management

We are seeking a proactive and detail-oriented Account Manager to oversee and manage our organization’s internal telecom accounts. This position plays a key role in maintaining accurate service inventories and ensuring the efficient management of telecom-related processes and data. The ideal candidate will have a strong background in telecom, excellent analytical and organizational skills, and a customer-service mindset applied internally to cross-functional teams.

ROLE AND RESPONSIBILITIES:

• Monitor the group email inbox daily to ensure all internal and vendor inquiries are acknowledged and addressed in a timely manner.
• Collaborate with vendors to identify and execute account consolidations for improved billing efficiency and service management.
• Work closely with the Accounts Payable (AP) department to ensure all telecom invoices are processed and paid on time.
• Address all past due and disconnect notices immediately to prevent service interruptions and maintain account standing.
• Collaborate with the parsing team to ensure invoices are parsed accurately and reflect correct charges, services, and formats.
• Ensure accounts are properly set up in the Telecom Expense Management platform, including updating billing codes and configuring portal access.
• Proactively collect monthly telecom invoices (wireline, wireless, internet, cloud, etc.) from various vendors and portals (as required)

Internal Account Management – 30%

• Serve as the primary liaison for internal departments regarding telecom services and related inquiries.
• Work closely with provisioning and inventory team members to identify and resolve any billing issues or concerns related to service changes or discrepancies.

DESIRED QUALIFICATIONS:

• 3+ years in the Telecommunications field
• Experience with Client Account Management and Project Management
• Strong Organizational skills (Time management, ability to handle multiple projects and manage multiple deliverables)
• Experience in Expense management software applications
• Advanced knowledge of MS Office (Excel, Access, Outlook, and Teams)
• Extremely detail oriented and analytical
• A Positive can-do attitude with the ability to mentor and lead a project involving multiple team interfaces, both internal and external

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $55,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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