Offer summary

Qualifications:

Excellent communication skills and articulate phone presence., Strong organizational skills for scheduling and calendar management., Proactive and hardworking attitude to meet daily call targets., Basic knowledge of home improvement services like HVAC, roofing, and solar is a plus..

Key responsibilities:

Make 100-150 outbound calls daily to potential and existing clients.

Engage with customers to understand their needs and explain services.

Manage calendars and schedule appointments for the US sales team.

Work with provided lists of leads, including new and aged contacts.

Job description

Home Improvement Call Center Agent (Outbound) - Remote, South Africa

Are you a highly articulate and organized individual with a knack for making connections? We're looking for a motivated Outbound Call Center Agent to join our team, focusing on booking appointments for our sales representatives in the bustling US home improvement sector. If you thrive on reaching targets and enjoy engaging with clients, this remote role is for you!

What You'll Do:

Your main goal will be to book appointments for our salespersons to provide estimates for home improvement services. This means you'll be:

Making 100-150 outbound calls daily to potential and existing clientele.
Engaging with customers to understand their needs and explain the value of our services.
Managing calendars and accurately scheduling appointments for our US sales team.
Working with provided lists of new and aged leads.

Requirements

What You'll Bring:

Excellent communication skills and a highly articulate phone presence.
Strong organizational skills for efficient calendar and booking management.
A hardworking and proactive approach to hitting daily call targets.
Ability to work US LA hours (8 AM - 5 PM PST) from South Africa, with optional Saturday work available.
Basic understanding of home improvement services like HVAC, roofing, and solar is a big plus.
Prior experience in property, home improvements, solar, HVAC, roofing, or plumbing industries is ideal.
Experience with Service Titan is highly preferred, but not mandatory – we provide training resources!
A reliable remote work setup, including stable internet and a backup solution for consistent operations during power outages.

Benefits

What We Offer:

Competitive compensation, to be discussed based on experience and qualifications.
Exciting performance-based bonuses with tiered rewards for booked appointments, directly linked to your success!
The opportunity to work remotely from anywhere in South Africa, connecting with clients across the US.
A dynamic environment in the ever-growing home improvement industry.

Required profile