Offer summary

Qualifications:

Fluency in Spanish and English, both written and verbal., Previous experience in customer support, preferably in home appliances or electronics., Excellent communication and interpersonal skills., Strong problem-solving abilities and attention to detail..

Key responsibilities:

Respond to customer inquiries in Spanish via phone, email, and chat.

Assist customers with questions regarding home appliance products, troubleshooting, and usage.

Document customer interactions and resolutions accurately in the CRM system.

Collaborate with technical support and other internal teams to resolve complex issues.

Job description

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for our Home Appliances Department, with the flexibility to work from home in Greece! In this vital role, you will serve as the primary contact for our Spanish-speaking customers, addressing their inquiries and providing top-notch support related to home appliances.

This position is ideal for individuals who are passionate about delivering excellent customer service and have a strong understanding of home appliance products. Join our dedicated team and help our customers achieve the best experience with their home appliances!

Responsibilities

Respond to customer inquiries in Spanish via phone, email, and chat
Assist customers with questions regarding our home appliance products, troubleshooting, and usage
Document customer interactions and resolutions accurately in our CRM system
Collaborate with technical support and other internal teams to resolve complex issues
Provide information on product features, maintenance, and best practices
Gather client feedback to enhance service quality and product offerings
Participate in training sessions to stay updated on product changes and new offerings

Requirements

Fluency in Spanish and English, both written and verbal
Previous experience in customer support, preferably in the home appliances or electronics sector
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A proactive approach toward customer satisfaction
Ability to manage multiple tasks efficiently in a fast-paced environment
Comfortable with customer support tools and technology

Benefits