Senior, Systems Engineer, IT Asset Management

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

About the position

We are seeking an experienced Senior IT Asset Management Engineer to join our dynamic IT team. The ideal candidate will be responsible for supporting, implementing, and maintaining our IT asset management and infrastructure monitoring systems, ensuring optimal performance, security, and reliability. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams to achieve business objectives regarding enterprise observability. 

Essential Duties and Responsibilities

• IT Asset Management: Deploy and maintain on-premises and cloud-based IT asset management solutions using Device42 to ensure accurate inventory, tracking, and reporting of assets. 

• Application Dependency Mapping: Design and implement frameworks to map application dependencies and visualize relationships between servers, databases, network devices, and other components. 

• Lifecycle Management: Collaborate with cross-functional teams to define and enforce IT asset lifecycle processes aligned with industry best practices. 

• Configuration Management Database: Develop and manage a scalable enterprise CMDB capturing all IT assets, their relationships, and dependencies. 

• Performance Optimization: Analyze observability data to identify performance bottlenecks and recommend enhancements to improve efficiency and reduce downtime. 

• Documentation: Maintain clear and comprehensive documentation of observability tools and infrastructure, including diagrams, configurations, and standard procedures. 

• Collaboration: Partner with IT teams, vendors, and key stakeholders to drive observability initiatives and support related projects. 

Required Qualifications

• Minimum 4 years of hands-on experience in IT Asset Management and infrastructure monitoring, with emphasis on solution design, implementation, and issue resolution. 

• Strong working knowledge of observability platforms such as Device42, LogicMonitor, or equivalent tools. 

• Solid understanding of network monitoring principles, methodologies, and tooling. 

• Practical experience with public cloud environments, particularly Microsoft Azure and/or AWS. 

• Familiarity with SQL for creating custom reports and data queries. 

• Foundational understanding of networking concepts, sufficient to configure and optimize scan tasks. 

• Working knowledge of key protocols and services, including SNMP, SSH, and Active Directory. 

Preferred qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. 

• Certifications: Relevant certifications in observability tools and practices. 

• Expertise with modern observability tools and willingness to keep current with all applicable technologies. 

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.