Offer summary

Qualifications:

Experience as a Customer Support Agent or Customer Success Specialist., Excellent communication skills and fluency in English., Ability to learn quickly and manage workload in a fast-paced environment., Tech-savvy with attention to detail and adaptability..

Key responsibilities:

Provide phone support to customers and resolve technical issues.

Assist customers with onboarding and product usage.

Maintain records of customer interactions and queries.

Collaborate with team members to improve customer satisfaction.

Job description

Customer Success Specialist (B2C SaaS)

Founded in 2012 by cyber-security experts Eduardo Cruz, Josep Gaspar, and Josh Gabel, Qustodio is the global leader in online safety and digital wellbeing for families. In 2022, Qustodio became part of the Qoria group, protecting every child's digital journey though a world-class collaboration between schools, parents, and educators in cyber safety. Qoria's mission is to support families and schools to live and navigate smarter in an increasingly connected world. Together, we help millions of families and educators across the globe protect children from online harm, while promoting healthy digital habits and awareness.

As a Customer Success Specialist your mission will be to provide outstanding and dedicated customer service to our higher end customers. You will be working within our Customer Support Team and directly with Customer Marketing Manager to ensure delivery of high quality phone support service to achieve customer success and impact business goals.

Responsibilities:

Provide outstanding and dedicated phone support service directly to our customers.
Address customer technical issues, guide and help to onboard in order to succeed with the product.
Develop relationships with customers and maintain their record by keeping log, classifying and tracking queries.
Prioritize and manage different tasks throughout the day to deliver excellency.
Collaborate with the team and update stakeholders about any related issues and possible improvements to increase customer satisfaction.
Maintain strong relationship with both your team and Customer Support team to keep up-to-date on all day to day matters and quality standards alignment.

Requirements:

Experience as Customer Support Agent or Customer Success Specialist.
Great communication skills.
Open to work late shifts (from 4pm to 1am), as you will be dealing with US market mainly.
A positive and proactive attitude and open mind that approaches problems from all angles.
English with fluent level and strong communication skills.
Ability to learn quickly and manage workload in a cooperative and demanding environment.
Excellent attention to detail and fully computer literate and tech-savvy.
Flexibility and adaptability to change.

What can we offer you:

Great culture - friendly and emphasizes both teamwork and fun.
Our company is home to over 18 nationalities.
Flexible working hours - and there are possibilities to work from home.
Interesting challenges in a fast-growing technology company for you to grind your skills.
Competitive salary range.
Private health insurance.
In-house training and team building events.
A modern and fully equipped office headquarters in Barcelona city center,
Daily fruit and beverages supply.
Daily catering for lunch.
23 days of holidays per year. Half day off on your b'day.
Flexible benefits