Help Desk Analyst - CCSS

Job Title: Help Desk Analyst 

Location: Virtual 

Other Consideration: U.S. Citizen (Required)  

 
The Help Desk Analyst provides technical support to internal staff by troubleshooting hardware, software, and system issues, ensuring efficient and reliable IT operations.
 
 
Duties and Responsibilities 
 

• Strong troubleshooting and diagnostic skills  

• Excellent verbal and written communication  

• Ability to manage multiple requests with attention to detail  

• Customer-service mindset with patience and professionalism  
   

Success Factors  

• Ability to think strategically and solve complex problems 

• Excellent communication and collaboration skills  

• Proactive, self-motivated, and results-oriented  

• Adaptable to changing business needs and priorities  

• Commitment to continuous learning and improvement 
   

Qualifications 
 

• High school diploma or equivalent required; IT-related certification or degree preferred  

• 1–2 years of experience in a help desk or IT support role  

•  Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting  
   

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time. 

WORK AUTHORIZATION 

This role requires you to live within the United States. 

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment. 

AAP/EEO STATEMENT 

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura ’s employees to perform their job duties may result in discipline up to and including discharge. 

CLEARANCE REQUIREMENT 

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process. 

COMPANY DESCRIPTION 

Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.