Customer Support Specialist | Travel | Remote

Work set-up: 
Full Remote
Contract: 
Part time
Work from: 
California (USA)

Offer summary

Qualifications:

Experience in customer service or travel industry is a plus but not required., Strong communication skills and ability to work independently., Comfortable with online tools, booking portals, and CRM systems., Tech-savvy with a professional home workspace..

Key responsibilities:

  • Respond to customer inquiries via email, phone, and chat.
  • Provide accurate information about travel bookings and policies.
  • Troubleshoot client issues and escalate complex matters.
  • Follow up with clients to ensure satisfaction and support post-booking.

Destination Knot logo
Destination Knot https://www.destinationknot.co
11 - 50 Employees
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Job description

Customer Support Specialist – Travel Industry (Remote)
Location: Remote – USA Based
Schedule: Flexible | Part-Time or Full-Time Options

About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview:
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy

    • Preferred Qualifications:
  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States

    • What We Provide:
  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed
    • 🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Booking (Trades)Microsoft Dynamics CRMMicrosoft BookingsWeb Tools

    Other Skills

    • Customer Service
    • Empathy
    • Detail Oriented
    • Communication
    • Problem Solving
    Are you interested?

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