Offer summary

Qualifications:

Proven experience in the iGaming industry, particularly in client-facing or account management roles., Strong understanding of iGaming products, player management, and operational needs., Experience with Player Account Management (PAM) platforms is highly desirable., Excellent communication, relationship-building skills, and fluency in English and Spanish..

Key responsibilities:

Act as the primary contact for a portfolio of B2B iGaming clients to ensure satisfaction.

Manage and grow client relationships focusing on retention and revenue growth.

Collaborate with technical, product, and marketing teams to deliver tailored solutions.

Provide regular performance reviews and strategic recommendations to clients.

Job description

Location: Remote (Spain-based) with weekly visits to Madrid office

We are looking for a highly motivated and experienced Account Manager to join our client’s team in the dynamic and fast-paced iGaming industry. This role is ideal for someone who thrives in a client-facing environment, understands gaming platforms inside out, and is excited to be part of a growing, international operation.

Key Responsibilities:

Act as the primary point of contact for a portfolio of B2B iGaming clients, ensuring their satisfaction and success
Manage and grow long-term relationships with clients, focusing on retention, performance, and revenue growth
Collaborate cross-functionally with technical, product, and marketing teams to deliver tailored solutions
Identify and capitalise on opportunities to upsell or cross-sell new features or services
Lead regular performance reviews and provide strategic recommendations to clients
Coordinate and attend meetings with clients and internal teams, including occasional travel across Spain
Provide timely and accurate reporting on client activities, issues, and business outcomes

Requirements:

Proven experience working in the iGaming industry in a client-facing or account management role
Strong understanding of iGaming products, player management, and operational needs
Experience with PAM (Player Account Management) platforms is highly desirable
Excellent communication and relationship-building skills
Strong organisational abilities and a proactive, solution-oriented approach
Fluent in English and Spanish
Must be based in Spain with the ability to attend meetings in Madrid once a week and on an ad hoc basis

What’s Offered:

Opportunity to work with a growing and innovative international iGaming business
Flexibility to work remotely from anywhere in Spain
Competitive compensation package
Collaborative and supportive team culture

If you're passionate about iGaming and enjoy working closely with clients to deliver success, we'd love to hear from you.

Required profile