Offer summary

Qualifications:

5+ years of experience in customer-facing software implementation roles., Strong ability to communicate complex technical and business concepts., Bachelor's degree or equivalent work experience., Experience in professional services and project delivery, with a track record of growing service bookings..

Key responsibilities:

Partner with sales and partners to understand customer needs and propose solutions.

Lead scoping, estimating, and creating Statements of Work for service engagements.

Manage customer adoption from pre-sales to go-live and beyond.

Forecast and grow services pipeline, manage customer portfolios, and drive revenue.

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Senior Solution Delivery Manager

As a Senior Solution Delivery Manager (SDM), you will be essential to the
successful growth of our Professional Services business. You will partner with our
Sales team to position best-fit solutions from our Professional Services teams. This
role gives you challenging opportunities to help clients design, build and deploy
applications at the speed of low-code on the OutSystems platform. You will work
with high-performing global teams and with our partner ecosystem to solve
interesting and innovative challenges across a wide range of companies and
industries. As a Sr. SDM, you will help enable customers and partners to take
advantage of the OutSystems AI powered low-code platform to accelerate change
and transform their businesses. We need an experienced high-performer to be the
cornerstone of this team as we move forward.

Responsibilities
●Partner with the Sales Team and our partner ecosystems to understand the
customer's business goals, process challenges, and functional requirements
●Lead the scoping, sizing, estimating, and proposing for OutSystems
professional services engagements
●Create Statements of Work for professional service engagements and
execute sales order process
●Provide management oversight of professional service engagements you sell
●Own the customer’s adoption journey from the pre-sales stage through Time
to First Value (TTFV) and ultimately the go-live date
●Grow the regional services pipeline and drive consumption of the services
backlog

●Provide regular forecasts of services bookings and services revenue
●Manage a large portfolio of customers and projects that vary in use-case,
industry and size while acting as a key player in add-on services and
renewals
●Be innovative, make a positive impact and advocate the company culture on
each interaction with your team, the company and our customers
●Identify and develop delivery partners and create joint value proposals for
customers
●Exceed Services Sales quotas

Requirements
We realize a candidate able to satisfy every requirement is unlikely. Read the
entire Job posting. If you feel you can add value initially and grow into mastery of
the role, apply, and flex your powers of persuasion to demonstrate how you can
help us achieve low-code+AI world dominance. We’re big on mentoring, if we see a
spark, infectious enthusiasm, a growth mindset, examples of radical perseverance,
success in the face of adversity or some combination of these, you might be the
next OutSystems’ Sr. SDM.

●Experience positioning services and solutions into various verticals
●5 or more years of experience in a customer facing role related to software
implementations
●Entrepreneurial mindset
●AI Awareness; AI experience is a plus
●Excellent ability to understand and communicate complex business and
technical subjects to Management and Technical audiences
●Comfortable leading business and technical discovery sessions, scoping, and
providing accurate estimates for the cost of delivery to define a statement of
work
●Experience in a Professional Services role in the past with a track record of
consistently delivering projects
●Previous success growing service bookings and accurately forecasting
services revenue

●Action-oriented with a result-driven attitude to drive successful
engagements
●Ability to work across geographies and cultures
●Bachelor’s Degree (or equivalent work experience) or higher
●Intellectual curiosity
●Sense of humor
●PMP, PCI-ACP and SCM is a plus
Location
●Remote
●Travel as necessary, 25% or less

Working at OutSystems
We don’t have many rules, but we have a lot of common sense. Our commitment to
our culture is highlighted in The Small Book of the Few Big Rules, written by our
Founder and CEO, Paulo Rosado.
●Disrupting the status quo is in our DNA. In fact, it’s why our company exists
●We ask “why” a lot. It helps us connect our individual work to the bigger
picture, and sometimes even uncover a better way
●Our offices are great places to be but will never be the stuff of future tech
mockumentaries. We’re much more down-to-earth than that

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!

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