Technical Account Manager - Tech Support (America)

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

We’re looking for a Technical Account Manager (TAM) who will be instrumental in driving client success. This role requires a blend of technical expertise, strategic thinking, and strong communication skills to deliver outstanding support, solve complex problems, and build trusted, long-term relationships with our customers.

Requirements

• Experience in AdTech or MarTech ecosystems
  Familiarity with digital advertising technologies, data management platforms (DMPs), demand-side platforms (DSPs), or similar tools. You understand how campaigns are executed, measured, and optimized across channels.
• Excellent communication skills (both written and verbal)
  You’re able to explain technical concepts to both technical and non-technical audiences clearly, and you're comfortable presenting to clients, writing documentation, or communicating with cross-functional teams.
• Strong SQL skills
• Familiarity with at least one programming language (preferred, not required)

Responsibilities:

• As a TAM, you will be responsible for providing technical support to clients. You must diagnose and troubleshoot technical issues and provide effective solutions on time.
• Training and Education: You will be responsible for training clients on our products and services, ensuring they understand how to use them to their fullest potential. You will also need to keep clients up-to-date on new features and updates.
• Product-related Queries: Clients will come to you with various product-related queries. You will need to understand their needs, clarify any questions they may have, and provide clear and concise answers.
• Building Strong Relationships: As a TAM, building strong client relationships is essential. You will need to understand their business needs and goals and work collaboratively with them to help them succeed.
• Providing Performance Reports: You will be responsible for providing regular performance reports to clients. This will require a thorough understanding of their business and the ability to interpret data and insights.

Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy

Equal employment
Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.