Associate Principal Engineer, Delivery (Salesforce)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

REQUIREMENTS:

• Total experience 11+ years.
• Strong working experience in Project Management roles.
• Strong knowledge of Agile, Scrum, Kanban, and project management methodologies.
• Strong understanding of Salesforce Sales Cloud functionalities.
• Demonstrated experience managing complex and technical development projects.
• Strong analytical skills with the ability to deep-dive into technical issues and problem-solving.
• Experience in leading projects involving Agile delivery, DevOps, QA, and support functions.
• Capable of managing multiple parallel projects in a fast-paced environment.
• Drive end-to-end project delivery, ensuring on-time, on-budget, and high-quality outcomes.
• Act as a Scrum Master, facilitating Agile ceremonies and removing impediments to progress.
• Establish and maintain strong client relationships; ensure client satisfaction is a top priority.
• Define project scope, goals, success criteria, risks, and resource plans.
• Collaborate with cross-functional teams across geographies in a globally distributed delivery model.
• Excellent communication skills able to convey complex messages clearly to diverse stakeholders.

RESPONSIBILITIES:

• Ensuring client satisfaction above all else.
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance.
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure.
• Assisting the account management team in responding to new project requests.
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.