Junior Client Account Representative (Consulting Agency)

This is a remote position.

The Client Account Representative plays a key role that blends relationship management and project coordination to deliver outstanding service to clients and leads. As the main point of contact, they develop strong, trust-based relationships with clients, offer personalized support, and guide leads with a customer-first mindset to ensure smooth conversion and retention.

In addition to client engagement, they manage initiatives and projects tied to accounts and lead nurturing. Their focus is on ensuring efficient execution, improving internal workflows, and meeting deadlines. This dual-function role directly impacts client satisfaction, business growth, and operational performance by creating a seamless bridge between the company and its clients.

Client Engagement & Support

• Interact with clients and leads using a personalized, consultative approach.
  

• Build rapport and trust across platforms like email, Facebook, Telegram, and WhatsApp.
  

• Create a positive and consistent customer experience at all touchpoints.
  

Client Success & Satisfaction

• Ensure all customer interactions are smooth, helpful, and rewarding.
  

• Exceed expectations to strengthen loyalty and increase satisfaction levels.
  

Account Oversight

• Understand client goals, preferences, and concerns.
  

• Coordinate with departments (Marketing, Fulfillment, Trainers) to keep clients informed and aligned with their objectives.
  

Client Relationship Development

• Act as a trusted advisor and central contact for clients, including those in joint ventures.
  

• Represent client interests internally and foster long-term partnerships.
  

Project & Event Management

• Lead and coordinate projects related to client accounts and outreach.
  

• Create checklists, timelines, and systems to keep projects on track.
  

• Organize manpower and deliver clear instructions to ensure smooth event execution.
  

Cross-Team Collaboration

• Work closely with other departments and junior representatives to delegate, align, and execute tasks effectively.
  

Issue Resolution

• Address client concerns professionally and efficiently.
  

• Maintain a high standard of service when managing challenging situations.
  

Data & Reporting

• Keep organized records of all client communications, project activities, and feedback.
  

• Provide regular updates to leadership on project status and client interactions.
  

Training & Mentorship

• Train part-time assistants to deliver consistent, high-quality service, particularly in scheduling and appointment support.
  

Process Improvement

• Continuously seek ways to improve systems, workflows, and the overall client experience.
  

• Proactively identify and act on opportunities for growth in the role and company.
  

• Maintain a minimum customer satisfaction score of 85% through consistent positive feedback and post-campaign reviews. Apply strategies that elevate the client experience across all communication channels.
  

• Demonstrate effective account oversight by clearly understanding client program needs, communicating proactively with internal teams, and resolving issues promptly. Ensure smooth interdepartmental coordination for seamless campaign execution.
  

Timely and Accurate Project Delivery

• Manage all projects, event logistics, and deliverables with precision. Meet deadlines, allocate resources efficiently, and provide clear direction to all involved to ensure smooth and successful execution.
  

• Contribute to business expansion by implementing initiatives that improve workshop attendance, increase interview participation rates, and boost application conversion from existing customer bases.
  

• Handle customer complaints and challenges swiftly and professionally, resolving issues with a solution-focused approach while preserving strong client relationships.
  

• ​Ensure that all project data and operational records are consistently updated and maintained with 100% accuracy for effective tracking and reporting.
  

Requirements

• A degree in Mass Communication, Marketing, Hospitality, or a related field is preferred.
  

• Relevant experience in event planning, client relationship management, or project coordination.
  

• Familiarity with customer service processes and best practices is essential. Ideally, candidates have at least 1 year of experience in these areas and a proven ability to manage clients, support customers, and drive high-quality outcomes.
  

• Strong Interpersonal & Communication Skills. Must have excellent interpersonal and communication abilities to interact professionally and build meaningful relationships with clients.
  

• Proficiency in both written and spoken English is required, as the role involves working with an international client base.
  

• Flexibility to work on occasional weekends, as some client events are scheduled during this time and may involve tasks such as managing event traffic.
  

• Adaptable to occasional international time zones to support global operations for international events.
  

• Proactive & Solutions-Focused Approach. Candidates should have a forward-thinking attitude and strong time management skills with the ability to anticipate client needs and deliver prompt, effective solutions.
  

• Proficient with Google Workspace (Gmail, Google Docs, Google Drive, etc.) and hands-on experience with customer support tools or ticketing systems like Zendesk, Freshdesk, Intercom, etc.
  
  

Benefits

• Remote Working Flexibility
  
• Vast opportunities to work with global clients and international events with fully sponsored trips
  
• Guaranteed 13th Month Salary
  
• Medical, Dental and Optical Allowances
  
• Self-care or Personal Development Allowance
  
• Tech Allowance​
  
• Performance & Annual Bonuses
  
• Yearly company retreats (international trips)