Offer summary

Qualifications:

Minimum 2 years of high-volume outbound call center experience, with at least 1 year in healthcare., Proficiency in using electronic health record (EHR) systems and healthcare software., Excellent communication skills for engaging with patients and explaining healthcare information., Residency in the eastern time zone..

Key responsibilities:

Make outbound calls to patients using an auto-dialer to schedule appointments.

Build trust and educate patients on the benefits of in-home healthcare services.

Collaborate with healthcare professionals to ensure a seamless patient experience.

Follow up on inbound requests and escalate issues as needed.

Job description

ABOUT US

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.

ABOUT THE ROLE

Because we are quickly expanding our operations as we build new partnerships across the healthcare spectrum, we are looking for an experienced, customer-centric Patient Engagement Specialist (PES) to join our patient engagement team.

As a PES, you will be the first voice of Sprinter Health. You will introduce our company and our in-home, no cost health services to patients and encourage them to make an appointment. We are looking for someone with compassion and enthusiasm who can interest patients in a visit from one of our mobile phlebotomists (known as Sprinters).

This is a temporary position through Dec 31, 2025. Completion bonus provided.

RESPONSIBILITIES

Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns

Throughout the day you will utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day

You will talk to about 70 to 80 patients and book an average of 14 appointments each day

You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments

As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health

To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have

You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience

As different customer situations arise, you will escalate questions and concerns to other teams for additional support

REQUIRED QUALIFICATIONS

Residence in the eastern time zone

At least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industry

Experience using electronic health record (EHR) systems and other healthcare software

Excellent communication skills to present and explain information to patients

Proven skill managing multiple channels of communication including phone, email, and chat

Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered service

PREFERRED QUALIFICATIONS

Experience with Five9

Experience with Zendesk

Experience using a Mac

Experience with Google Suite

Experience with Slack

SALARY & BENEFITS

$21/hour

2 weeks of training

medical, dental and vision premiums covered 100% for you and your dependents

401k plan with a match

flexible PTO

11 annual paid holidays

HSA contributions

life insurance, plus short and long-term disability coverage

annual learning stipend

generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)

$10,000 lifetime max for infertility/fertility treatment

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.

If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

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