Trade Operations, Chargebacks Analyst

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

You will be responsible for processing chargeback credits through ICyte, collaborating with customers to resolve chargeback disputes in alignment with contractual agreements, and much more!

Key Responsibilities: 

• Process claims and Resubmissions: The analyst analyzes and validates all lines for assigned customer accounts. The analyst is responsible for identifying the root cause of issues with discrepancies and taking corrective action to eliminate future occurrences and reduce the outstanding wholesaler chargeback deduction balance.
• The analyst is responsible for researching chargeback rejections due to invalid data. The incumbent works with wholesalers and internal contract/membership groups to resolve issues for problematic chargebacks, including pricing, membership, eligibility, dating, and claims data errors.
• The analyst will also perform ad hoc reports and projects as required. Performs Daily and Monthly Reconciliations
• To ensure completeness, the analyst will perform a daily and monthly reconciliation of inbound chargebacks to the EDI 844 transmission. The analyst also performs a daily reconciliation of outbound chargebacks to the EDI 849 transmission.
• Interact with Internal and External Customers: The Chargeback analyst responds to wholesaler inquiries and works with the Contracted Entities to resolve pricing or membership questions and discrepancies. The analyst also works cross-functionally as required to research and resolve issues.
• Ensures on-time and high-quality delivery of assigned claims/contracts
• Creates/Distributes supporting documentation to clients/customers
• Creates Ad hoc Reports as requested
• Researches, resolves, and documents disputes, trends, and calculation variances
• Ensure compliance with all contract terms
• Maintains tracking logs
• Retrieves customer and sales data for Chargeback/rebate/Admin fee processing
• Supports audit requests as assigned

• Minimum of 3-5 year direct or related experience preferred
• Strong analytical and critical thinking skills
• Strong verbal, written, and interactive skills with both internal and external stakeholders
• Advanced PC skills required
• Advanced skills in Microsoft Excel required
• Ability to work independently and with a team
• Ability to perform under tight deadlines and balance multiple client's deliverables
• Strong attention to detail required
• Strong organization and prioritization skills required
• Ability to learn new technology quickly
• Pharmaceutical or Healthcare Industry knowledge a plus, Model N Flex or Model N a plus

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What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives! 
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.