Offer summary

Qualifications:

Experience in operations, data analysis, or similar roles., Strong analytical skills with dashboard experience (e.g., Tableau, Metabase)., Ability to improve processes and work efficiently., Excellent communication skills for explaining complex ideas..

Key responsibilities:

Manage CRM and sales workflows, including automation and process improvements.

Ensure seamless customer renewal, upsell, and workflow processes.

Build dashboards, analyze data, and provide actionable insights.

Collaborate with teams on product support, launches, and operational improvements.

Job description

Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagrams allinone revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and its working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing.

Founded in 2014, Anagram is the largest and fastestgrowing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.

About the Role
We’re looking for a sharp, resourceful, and driven Business Operations Specialist to help us level up how we work. This role is all about making sure we’re running efficiently, focusing on what matters, and using data to drive smarter decisions. If you love solving complex problems, digging into data, and optimizing processes (without sweating the small stuff), we’d love to hear from you.

What youll do
CRM & Sales Ops: Keep our CRM and sales workflows humming. Lead management? Automation? Process improvements? You’re on it.
Customer Success Ops: Make sure renewals, upsells, and customer workflows are seamless and effective.
Data Insights: Build dashboards, analyze data, and turn insights into action. Help the team see the bigger picture and make better decisions.
Internal Product Support: Work with the product team to research, specify, and prioritize R&D tickets.
Product Launches: Help us plan and execute successful launches by keeping everyone aligned and focused.
General Ops: Streamline billing, improve processes, and tackle the daytoday ops challenges that come up.
CrossTeam Collaboration: Work closely with sales, customer success, marketing, and product to keep everyone moving in the same direction.

Who You Are
You’re datadriven. Numbers tell a story, and you know how to read it—and share it with others.
You’re tenacious. When there’s a problem, you won’t stop until you’ve found a solution.
You’re smart and curious. You ask great questions, learn fast, and don’t mind stepping into unfamiliar territory.
You don’t sweat the small stuff. You know how to prioritize and focus on what really matters.
You’re a team player. Collaboration is second nature, and you know how to bring people together to get things done.

What You Bring
Experience in operations, data analysis, or a similar role (bonus points if you’ve worked in a startup or fastpaced environment).
Strong analytical skills, with experience building and maintaining dashboards (Metabase, Tableau, or similar tools).
A knack for process improvement and finding ways to work smarter, not harder.
Great communication skills—you can explain complex ideas clearly and concisely.
Experience juggling multiple priorities and keeping projects on track.
Anagram offers employees:
Industryleading compensation including salary and equity ownership
MacBook, monitor, and all the technologies you need to succeed
Medical & Dental Insurance
401k
Fastpaced startup environment
Remote first company

Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance andor a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to people@anagram.care.