Offer summary

Qualifications:

Minimum of 3 years in operations management or related roles., Over 7 years of experience in business management or project leadership., Strong analytical, problem-solving, and communication skills., Experience with healthcare, consulting, or tech-enabled services is preferred..

Key responsibilities:

Manage and improve core business operations across multiple functions.

Oversee financial processes including invoicing, payments, and reporting.

Lead onboarding, employee engagement, and HR processes.

Support marketing efforts and ensure system and compliance standards are met.

Job description

This is a remote position.

Incisive Consultants is a rapidly growing Electronic Health Record consulting firm dedicated to supporting healthcare organizations with exceptional consulting services. Founded by former Accenture leaders, Incisive operates nationally and has consistently achieved record growth. We are now seeking an experienced, execution-oriented Operations Manager to manage operational processes and scale the team as our company grows.

The Operations Manager will own core internal functions across employee engagement, finance operations, compliance, vendor management, human resources, IT & Systems, Marketing, and operational budget. You’ll execute cross-functional initiatives, streamline recurring processes, and reduce dependency on executive leadership for day-to-day operations. This is a critical management hire for a lean, high-performing team.

You will report directly to the VP of Strategic Execution and work closely with our Ops Analyst (focused on onboarding and employee engagement) to ensure everything behind the scenes runs efficiently and evolves as we grow.

Key Responsibilities

Management & Operations

Own execution and continuous improvement of all core business operations
Translate leadership priorities into actionable projects with clear outcomes and timelines
Ensure operations can support scale, efficiency, and accountability
Maintain internal reporting dashboards, reconcile data across systems, and synthesize inputs for executive decisions
Manage and develop the Operations Analyst; provide coaching, structure, and feedback
Maintain strong vendor and 1099 contractor relationships; negotiate terms and ensure service quality

Finance

Accounts Receivable: Oversee Timesheets, expenses, invoice generation, payment resolution, and AR turnover tracking
Accounts Payable: Manage vendor payments, negotiate terms, and pursue cost-saving opportunities
Payroll: Administer bi-weekly payroll for consultants and contractors, ensuring benefit deductions and compliance accuracy
Monthly Reporting: Prepare and deliver accurate financial reports for leadership review

Employee Experience & Human Resources

Oversee onboarding and offboarding processes in partnership with the Ops Analyst, ensuring all KPIs are met
Monitor employee sentiment and engagement; identify opportunities to improve retention and satisfaction
Oversee benefits administration and serve as a point of escalation for HR issues
Organize employee events that embodies the Incisive culture and creates engagement with remote employees
Partner with leadership on organizational planning, policies, and role transitions

Compliance

Review client contracts alongside Sales to ensure alignment with insurance limits, compliance standards, and internal policies
Ensure company compliance with multi-state regulations and employment laws

IT & Systems

Oversee administration of internal tools (ClickUp, Zoho, Slack, etc.) and ensure systems are optimized for cross-team use
Act as primary liaison for external tech support and system improvements
Identify and implement automation opportunities across recurring workflows
Maintain and track laptop inventory to ensure accurate hardware records and availability
Oversee basic system security practices and coordinate with vendors to ensure data and access protections are in place

Marketing Operations

Support execution of foundational marketing efforts including LinkedIn posts, PR announcements, award applications, and internal promotion of wins
Drive completion of case studies, ensuring they are collected, written, and published in coordination with internal teams
Ensure the website stays updated with accurate service descriptions, team profiles, and new initiatives
Collaborate with leadership and external partners on brand strategy

Requirements

Required:

3+ years of experience running or building operations
7+ years of experience in operations, business management, or program/project leadership
Proven ability to lead cross-functional initiatives independently, from planning through execution
Highly detail-oriented with strong analytical and problem-solving skills
Technology-forward mindset with a passion for adopting and optimizing new tools and workflows
Excellent communicator with strong prioritization and decision-making abilities
Comfortable creating structure, driving accountability, and operating with urgency in a fast-paced environment

Preferred:

Background in consulting, healthcare, or a tech-enabled services company.
Experience onboarding or managing vendor relationships and compliance workflows.
Experience supporting or implementing internal performance tracking or goal accountability frameworks.
Familiarity with financial operations (invoicing, cost optimization, reporting)