Operations Support Specialist, Senior Associate

fully flexible
Work set-up: 
Hybrid
Contract: 
Full time
Salary: 
117 - 117K yearly
Work from: 
Toronto (CA)

PwC Colombia logo
PwC Colombia Large https://www.pwc.com/
1001 - 5000 Employees
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Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Senior Associate

Job Description & Summary

A career in Infrastructure and Property, within Business Enablement, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.

Our Business Operations Services team is responsible for providing functional support for Operations technology as part of our Office Services function. Our core focus is to support the use of operations software platforms that support space management including sensor technology, meeting room booking platforms, asset management and delivering insights across the software portfolio.

Meaningful work you’ll be part of  

As an Operations Support Specialist, Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

  • Provide technical assistance and support for the integrated workspace management system to our stakeholder groups. 

  • Manage, build, and update workspaces, offices, common areas, and staff profiles across Canada within the workspace management system. 

  • Design and adjust spaces for office moves, renovations, and new builds, including vendor, service, equipment, hoteling, and meeting spaces. 

  • Support desk and space sensors as well as associated technology platforms, including supporting space strategy and design efforts by surfacing key metrics from the platform. 

  • Triage and escalate technical issues to IT or vendors as needed. 

  • Collect and analyze user information to define system scope, objectives, and potential solutions. 

  • Develop flowcharts, models, and project plans, estimate costs, and maintain technical documentation for systems operation and enhancements. 

  • Create custom dashboards or reports using tools such as Microsoft Power BI 

  • Maintain and support data management efforts leveraging solutions including Microsoft Fabric, Azure Data Factory, Databricks & Alteryx. 

  • Assist with vendor management, procurement, technology evaluations, and governance processes including defining SOPs and runbooks.

Experiences and skills you’ll use to solve  

  • Interest in digital upskilling, technology trends, and openness to new tools and processes 

  • Commitment to valuing differences and collaborating with diverse perspectives  

  • Experience with technology systems administration or consoles 

  • Ability to identify, troubleshoot, and resolve technical issues for end users 

  • Education in Facilities Management, IT, Information Science, Data, and/or Analytics is an asset 

  • Knowledge of integrated workspace management solutions and IoT technologies (e.g., sensors, desk signage) is an asset 

  • Strong project management, organizational skills, and attention to detail 

  • Client service oriented, with stakeholder management experience and ability to understand client needs 

  • Exceptional prioritization, multitasking, and ability to balance project and operational activities 

  • Excellent communication, judgment, problem-solving, professionalism, integrity, and ability to work both independently and collaboratively 

  • PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer 

 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Creativity, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Embracing Change, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling {+ 61 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.

Required profile

Experience

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