Sales & Service Technician

Work set-up: 
Hybrid
Contract: 
Full time
Work from: 
Bolingbrook (US)

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Dyson XLarge http://careers.dyson.com
10001 Employees
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Job description

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.   

About the role

  • This is a full-time (40+ hours a week) position located onsite at our service center Bolingbrook Dyson location.

  • The hours for this role are day shifts, Tuesday to Saturday.  Hours are subject to change based on customer demand.

  • Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products

  • Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales.

  • Provide excellent customer service to ensure a positive in-store experience.

  • Input customer sales information into Dyson system to properly process orders.

  • Submit daily/weekly reports of products and customers serviced and other reporting as necessary

  • Properly manage parts usage and inventory as required and/or directed

  • Ensure all process activity is communicated and Dyson service levels are understood and exercised

  • Assist Customer Service Team in escalated repair instances

About you

  • Experience in a customer service and/or sales related position

  • Experience using and learning about consumer electronics, especially Dyson products

  • Aptitude for acquiring skills in technical repairs

  • Collaborative with proven success in team environments

  • Ability to prioritize and work in a fast-paced environment

  • Strong written, verbal and interpersonal communication skills

  • Experience using Microsoft Office, including Word, Outlook, and Excel;

  • Ability to lift and move up to 50 lbs.

  • High School Diploma or equivalent required

  • Must be at least 18 years of age.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 


Financial benefits: 

  • Dyson Matching 401K contributions 

  • Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D) 

  • Short-Term and Long-Term Disability 

  • Employee Referral Program 

  • Generous Dyson Product Discounts 

 
Lifestyle benefits: 

  • Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time 

  • Generous Maternity Leave Program 

  • Employee Assistance Program 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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