Offer summary

Qualifications:

Fluent in English and at least one of French, Spanish, German, or Italian., Organized, calm, and good with people., Excellent written and verbal communication skills., Experience in SaaS, onboarding, or customer support is a plus..

Key responsibilities:

Onboard new customers across EU markets and guide them through setup and training.

Support customers via email, chat, and video, considering language and local context.

Build long-term relationships with assigned accounts.

Monitor account health, usage, and risks to ensure customer success.

Job description

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.

To support that growth, we’re hiring a Customer Success Manager focused on EU markets—such as France, Spain, Germany, or Italy. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

Why this role matters

We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.

What you’ll do

Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, and video—especially where language or local context matters
Build long-term relationships with your assigned accounts
Monitor account health, usage, and risks
Help operators get more value from Stora, surfacing opportunities and promoting key features
Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
Be the voice of the EU customer—sharing insights to improve our product and service

What we’re looking for

Fluent in English and at least one of: French, Spanish, German, or Italian
Organised, calm, and good with people
A great communicator—both written and verbal
Comfortable using and explaining software
Experience in SaaS, onboarding, or customer support is helpful but not required