Customer Care Coordinator

This is a remote position.

• Provide real-time scheduling support and coordinate with inspectors
  
• Answer inbound phone calls and make outbound follow-ups
  
• Manage CRM updates and customer records
  
• Monitor and respond to emails professionally and promptly
  
• Conduct research and retrieve relevant documents for inspections
  
• Understand company services, warranties, and procedures
  
• Support inside sales and social media marketing efforts
  
• Assist with general office tasks and client communications
  

Requirements

• Excellent communication skills—both written and verbal
  
• Solid computer skills and ability to manage multiple tools/systems
  
• Customer service or sales experience preferred
  
• Scheduling experience and familiarity with CRM tools
  
• Ability to multitask in a fast-paced, remote environment
  
• Fluent in English
  
• High school diploma or equivalent
  
• Strong interpersonal skills and customer empathy
  
• Detail-oriented and methodical
  
• Comfortable working unsupervised and independently
  
• Adaptable to changes and open to learning
  
• Enthusiastic about growing with the company
  
• Familiarity with the home buying or real estate process (a plus)
  
  

Benefits

• Full-time position, 100% remote
  
• Competitive salary in USD
  
• Vacation time and healthcare benefits
  
• Ongoing training and growth support