Offer summary

Qualifications:

Experience with large language models (LLMs) and AI content generation tools., Background in technical writing, UX writing, or knowledge base development., Familiarity with help center tools like Zendesk, Intercom, or Freshdesk., Passion for simplifying complex support content and improving user experience..

Key responsibilities:

Design and refine AI prompts for chatbot flows and support content.

Collaborate with support, product, and success teams to identify and improve common issues.

Test and optimize prompts based on performance data and user feedback.

Maintain an organized library of prompt templates and ensure content aligns with brand voice.

Job description

We are looking 🔎 for a fantastic AI Chatbot Specialist to join our team and assist our partner in California. 🇺🇸☀️The company you’ll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool! 😎

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.

...but you can always drop by our locations in Bucharest and Cluj if you’re around.

What you'll be doing?

🔸 Design and refine AI prompts that generate user-friendly content like chatbot flows, knowledge base articles, and in-product help.

🔸 Use LLMs and AI tools to create and optimize support resources—FAQs, guides, troubleshooting steps, and more.

🔸 Work with Support, Product, and Success teams to spot common issues and turn them into killer self-service experiences.

🔸 Test, tweak, and fine-tune prompts using performance data, feedback, and real-life user behavior.

🔸 Build and maintain a well-organized library of prompt templates and reusable content blocks.

🔸 Keep it on-brand—make sure all content aligns with tone, style, and voice guidelines.

🔸 Stay ahead of the curve on LLM best practices and push boundaries with new techniques in AI-generated support.

About you

🤖 You’ve worked with LLMs, AI content generation tools, or have solid experience in prompt engineering.

🤖 You’ve got a background in technical writing, UX writing, or knowledge base building.

🤖 You’re familiar with tools like Zendesk, Intercom, or Freshdesk and how help centers are structured.

🤖 You’re passionate about simplifying the complex and making support feel effortless.

🤖 You’re curious, creative, and always looking to improve.

🤖 Bonus points if you’ve worked with tools like OpenAI, Claude, or LangChain- or if you know a bit of scripting (Python, anyone? 🐍) to automate your workflow.

Perks

💰 Fair market pay

🏠 Remote, full-time job

🕐 Rotating shifts: you’ll work in the night shift for 3 weeks (7 PM – 4 AM) and in the afternoon shift for 1 week (2 PM – 11 PM) PHT

🥳 Start-up culture, young team, no egos, no BS

About Us

✨ At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.

✨ Transparent culture, tech-savvy, and quick decision-making.

✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.

✨ Fantastic mix of US clients with more to come.

✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.

✨ Ideal for creative minds who love contributing ideas and improving processes.

✨ Oh... and we don't waste time in useless meetings.

Location

🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.

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