Offer summary

Qualifications:

Minimum of 3 years experience in technical support or customer success roles., Background knowledge and hands-on practice in Cloud DevOps and Observability., Experience with OpenTelemetry, Kubernetes, and Docker troubleshooting., Bachelor’s degree in computer science or equivalent experience..

Key responsibilities:

Serve as the primary technical contact for customers.

Manage and resolve customer support cases from start to finish.

Engage with technical teams to promote product adoption and expansion.

Contribute to knowledge base with documentation and tutorials.

Job description

Description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are seeking a Technical Support Engineer to join our dynamic and globally distributed team. This role sits at the vital intersection of deep technical expertise and exceptional customer focus, playing a key part in delivering outstanding experiences for our customers.

As a Technical Support Engineer, you will be responsible for assisting Coralogix customers with advanced technical queries, designing solution architectures, and driving the successful onboarding and continued adoption of the Coralogix platform. Your work will directly influence customer satisfaction, retention, and product value realization.

Responsibilities:

Serve as our customers’ single point of contact for any tech-related matters
End to End ownership of customer support case from opening until closure ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Advocate internally for customer needs – be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams

Requirements

3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
Background knowledge and hands-on practice in Cloud DevOps
Background knowledge and hands-on practice in Observability
Hands-on experience with OpenTelemetry configurations, collector setup, and OTLP export compatibility with third-party services.
Hands-on experience in Regular Expressions, Lucene, PromQL
Hands-on experience with complex troubleshooting of Kubernetes and Docker containers
Demonstrated excellence in customer-facing roles, with outstanding interpersonal and communication abilities to effectively engage diverse stakeholders
Highly motivated to quickly learn and adopt new technologies, with a strong commitment to responsiveness and customer satisfaction through high availability
Bachelor’s degree in computer science or equivalent experience

Nice to have:

Scripting skills in one of the following: Python, Node, Golang
Experience in SAAS B2B software companies

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

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