Offer summary

Qualifications:

Educational background in IT, Computer Science, or related field., Experience in Microsoft 365 support or Microsoft processes., Excellent written and verbal communication skills., Owns a Windows 10/11 laptop with at least 50 Mbps internet connection..

Key responsibilities:

Providing Microsoft 365 support to business customers.

Handling escalation calls and resolving tickets within SLA.

Researching and troubleshooting system issues to identify solutions.

Managing multiple open issues and escalating unresolved problems appropriately.

Job description

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

NOTE : Application from Nigeria will not be entertained (We have a separate job posting for Nigeria folks).

Roles & Responsibilities

Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
Responsible for handling escalation calls and resolving tickets as per SLA.
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Diagnose and troubleshoot technical issues.
Prioritize and manage several open issues at one time.
Desired Skills
Experienced in Microsoft Process or Microsoft 365 domain.
Must have excellent written and verbal communication skills.
Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.