Offer summary

Qualifications:

2 to 4 years of experience in Account Management, Customer Success, or Operations within a marketplace or tech company., Experience working with small businesses, such as SMB-facing SaaS, marketplaces, or delivery apps., Excellent relationship-building and communication skills., Fluent in English and comfortable working in a fast-paced environment..

Key responsibilities:

Manage and grow relationships with store partners from onboarding to expansion.

Ensure partners are trained, active, and providing excellent customer experiences.

Promote the use of Bounce’s platform for all bookings and reduce off-platform transactions.

Identify underperforming partners and support their improvement through education and support.

Job description

💙 About Bounce...

Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 20,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE)

About the role…

We’re hiring an Account Manager to support and grow our network of partners in the UK. You’ll be the face of Bounce to our partners - ensuring they’re set up for success, engaged with the platform, and consistently delivering a top-tier experience to customers. A key part of your role will be helping partners fully adopt Bounce’s tools and processes, ensuring that all customer interactions are handled through the platform (e.g. avoiding off-platform bookings like cash transactions). You’ll collaborate closely with Ops, Support, and Sales to scale high-quality, compliant supply across the region.

What you’ll be doing…

Own relationships with store partners in your region - from onboarding to growth
Ensure stores are trained, active, and delivering excellent customer experiences
Working with partners to ensure all bookings are processed through the platform and off-platform transactions (e.g. cash) are avoided
Proactively identify underperforming partners and improve performance through education and support
Solve operational issues and escalate product bugs or friction points
Use data to monitor partner KPIs and take action on churn, low conversion, or poor ratings
Develop scalable resources (guides, playbooks, dashboards) to support growing partner base
Represent the voice of store partners to internal teams (Product, Ops, Support)

Your profile…

2 - 4 years experience in Account Management, Customer Success, or Ops at a marketplace or tech company
Experience working with small businesses (e.g. SMB-facing SaaS, marketplaces, delivery apps)
Excellent relationship-building and communication skills
Data-literate: able to spot patterns in performance and turn insights into action
Bias for action - able to work independently and solve problems quickly
Native or fluent in English
Comfortable working in a fast-paced

Required profile