Job description

Job Description:

Department Overview

Have you ever been delighted to earn a lot of points?

The Rakuten Super DEAL service is the largest point rebate service within the Rakuten Group, which has over 100 million members, in terms of both point rebate rate and transaction volume, designed to make users happy by earning lots of points.

The Rakuten Super DEAL service connects companies and users through "points."

For companies:

We provide a "point rebate-based sales channel" that enables massive sales in a short period while adopting a highly satisfactory performance-based billing model.

For users:

We offer attractive products, including famous brand items, with high point rebates.

Going forward, the Rakuten Super DEAL service aims to maintain high-speed growth and expand into other businesses in a multifaceted manner, realizing the creation of "Japan's most exciting point economy."

Rakuten Super DEAL is full of potential to invigorate society. It is a new growth challenge that only Rakuten Super DEAL can achieve. Why not join us in empowering the world?

Super DEAL Department's Mission

Vision / Future Aspiration:

- Empower society through entertainment

Mission / Purpose:

- Create more touchpoints with partner companies and the world through the growth of Super DEAL and the Rakuten ecosystem

- Provide economic efficiency, convenience, and safety in e-commerce, supporting a richer life for people

Value / Shared Values:

- Welcome challenges towards big goals, work on improvements with a positive mindset, and see them through to completion

- Create opportunities for the set mission and personal growth, and realize them with those opportunities

- From a management perspective, understand and maximize the benefits of all stakeholders

Seven Attractions of Super DEAL

1. Speed of business expansion

2. High profitability that can create investment resources

3. Database that can individually target 100 million customers

4. Numerous opportunities for promotion and challenges

5. Significant discretion to demonstrate individual abilities

6. Organizational culture that encourages new initiatives

7. Diversity of members with various skills

Mission:

Business expansion of Super DEAL official shop

Attraction:

- Capable of engaging in strategic planning and negotiations with major manufacturers and logistics companies.

- Able to achieve dynamic-scale sales.

- Collaborate with various departments within the Rakuten Group and Rakuten Ichiba to enhance stakeholder satisfaction.

- Currently in a business expansion phase, providing opportunities to gain experience in various tasks related to store operations.

Position:

Why We Hire

Increase in staff due to business expansion

Position Details

Overview

Marketing, event planning, logistics, page creation, and customer support operations for the official SuperDEAL shop

Specific Job Responsibilities

1.Promotion (Marketing Operations) and Planning

Collaborate with the buyer team to plan and execute sales strategies

2.Logistics

- Optimize logistics costs and improve inventory efficiency

- Expand the delivery network for large home appliances

3.Customer Support and Store Operations

- Provide instructions and communicate response policies to customer support staff

*Direct customer support is handled by a separate team

- Manage order placement and fulfillment

4.Page Creation

Create shop pages and product pages

Work Environment

- 1 Manager

- 1 Assistant Manager

- 7 Members

- Mid-career hires from manufacturer sales or retail business backgrounds

- New graduates

Mandatory Qualifications:

- Excel/PowerPoint Skills: Experience in spreadsheet calculations, reporting, and creating proposal materials

- Over 3 years of experience in store operations at major mass retailers, large-scale e-commerce businesses, or major TV shopping companies

Desired Qualifications:

- Managerial experience at major mass retailers, major TV shopping companies, or large-scale e-commerce businesses

- Ability to create pages for e-commerce platforms

- Experience working in customer service (CS) departments

Others Information:

Additional information on Location

Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country)

Proof of eligibility is required by the timing of the offer letter.

If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by our company, during selection process is required.

#business #customersupport #commerce #RakutenIchiba

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