Offer summary

Qualifications:

Degree in Business, Finance, Economics or similar preferred but not essential., Desirable 2-3 years experience as a collections specialist or in Order to Cash process., Excellent communication skills in fluent English., Good problem solving, reasoning skills, and customer orientation..

Key responsibilities:

Manage customer account queries to ensure accurate sales ledger balances.

Stratify collection activities to maximize cash receipts and ensure timely payments.

Investigate and resolve overdue payments by contacting clients and working with sales teams.

Update accounts and records with collection efforts and resolve billing disputes.

Job description

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and
Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for
people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions
empower people and deliver a better people experience so people can spend time on meaningful high value
work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers
and their people can thrive.

Job Description

Manage customer/account queries to ensure sales ledger balances are clean on customer account
Stratify collection activities to maximize cash receipts
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers
Notify of uncollectable debt risks & mitigate where possible
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts
Investigate historical data for each debt
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Work very close to sales team to solve the disputes
Identify the queries and work on the resolution with billing
Update the accounts with records and collection efforts

Qualifications

Degree in Business, Finance, Economics or similar preferred but not essential
Desirable experience as collections specialist or in Order to Cash process (2/3 years)
Good problem solving and reasoning skills
Excellent communication skills - Fluent English
Comfortable to work under pressure and with targets
Good problem solving and reasoning skills
Customer oriented
Positive Thinking, willingness to learn and Team Player attitude required

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience,
and offering our own people a host of benefits and development opportunities. Grow with us.

At Unit4, we offer:
• a culture built on trust - giving you the freedom and autonomy to be successful,
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days
when the whole company can switch off and prioritize well-being,
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent
in the software industry,
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at
Unit4 to come together and engage in actions that benefit society and the planet,
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are
open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and
People of Color at Unit4.

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