Offer summary

Qualifications:

Proven success in an operations role with at least two years of experience., Strong knowledge of Linux and network protocols., Excellent communication and time-management skills., Fluent in English; Spanish is a plus..

Key responsibilities:

Responding to technical support calls and emails from cinemas.

Performing installation, setup, and maintenance of servers and media players remotely.

Monitoring and upgrading the CDN to ensure efficient content delivery.

Providing technical support during live events and coordinating with third-party partners.

Job description

Job

Technical Operations & NOC Support (Distribution)

Description

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Full-Time, Permanent Position

Location: Rome, Italy

Role and Responsibilities

Answering technical support calls and emails from Italian cinemas
Commissioning, installation, setup and maintenance of servers and media players (remotely)
Performing integrity tests of Digital Cinema content files
Performing diagnostic checks on servers and media players
Monitoring the CDN to ensure readiness and efficiency
Upgrade the CDN to increase content delivery capacity
Content Management and data I/O activities
On call availability for shifts on nights, weekends (one per month approx) and during Live Events
Live Events technical support: coordination with third party tech partners and second level support, set up and monitoring media players, help desk during the event
Maintain constant communication with managers, staff and vendors to ensure proper operations of the company
Implement and maintain quality protocols
Help to increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.

Key Requirements

The ideal candidate will have strong communication skills, with excellent time-management, as well as: a

Linux knowledge
Network protocols knowledge
Teamwork, extremely detail-oriented, ability to multitask and work with tight deadlines
The ability to prioritize workload combined with a sense of urgency, working well under pressure and meeting multiple critical deadlines daily
Fluent in English, Spanish is welcome
Two or more years of proven success in an operations role
Strong aptitude for learning new applications, tools and workflows
A background in audiovisual content and film distribution is desirable but not required

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Required profile