Sr. Workday Payroll Support Analyst

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary
The Senior Workday Payroll Support Analyst plays a pivotal role in ensuring the seamless operation and optimization of our Workday Payroll System. The role is responsible for leading technical payroll support within Workday, driving configuration and enhancement initiatives, and ensuring the overall health and accuracy of payroll operations. The role will have responsibility for managing complex technical issues, providing advanced troubleshooting support, and driving innovative solutions to enhance system functionality. Additionally, this role collaborates closely with stakeholders across various departments, serving as a subject matter expert and key point of contact for payroll-related inquiries and initiatives. The ideal candidate brings deep Workday Payroll expertise, thrives in a collaborative environment, and excels at solving complex system issues in support of our growing business.

Job Responsibilities and Duties

• Assume leadership of technical support efforts for Workday U.S. Payroll, specializing in resolving intricate issues and providing expert guidance to the payroll team.
• Take ownership of configuring and maintaining Workday U.S. Payroll and Time Tracking modules, ensuring precise and streamlined processing of payroll data with a focus on accuracy, efficiency, and compliance.
• Lead the testing and implementation of Workday U.S. Payroll updates, enhancements, and Workday releases.
• Foster seamless collaboration with cross-functional teams including Compensation, Benefits, and Operations to elicit requirements, offer advanced technical solutions, and lead delivery of system enhancements.
• Organize and lead meetings with stakeholder group, contributing insights, and fostering a collaborative work environment.
• Write and maintain documentation of processes, configurations, and issue resolutions, ensuring comprehensive records are readily accessible.
• Exhibit effective communication skills when liaising with end-users, vendors, and team members, delivering articulate and succinct technical guidance.
• Provide dedicated support to the Controllership team’s SOX configurable controls within Workday U.S. Payroll, ensuring that these controls are appropriately designed and function effectively.

Knowledge, Skills, and Abilities

• Deep understanding of payroll operations and system configuration within Workday.
• Workday Payroll Certification or equivalent.
• Familiarity with relevant regulations and laws governing US payroll processes.
• Strong analytical and troubleshooting skills with a focus on root cause resolution.
• Effective verbal and written communication skills, with the ability to explain technical details to non-technical users.
• Strong interpersonal skills and ability to thrive in a collaborative environment

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.