Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Claims Systems Delivery Manager (Remote in US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.
- Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
- Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
- Navigate complex relationships between delivery and client groups to ensure stronger client relationships
- Create more satisfied clients by identifying service improvements
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
- Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products
What we're looking for
- Substantial leadership experience in Claims, systems development, project leadership or program management in a technology industry
- A deep understanding of Claims systems, Medicare, and Medicaid, including their technical architecture and data flows.
- Proven ability to analyze complex technical problems within claims systems, identify root causes, and evaluate potential solutions.
- Strong technical acumen with the ability to understand, question, and guide discussions on system design, product capabilities, and technical implementations with development and engineering teams.
- Familiarity with software development lifecycles (SDLC) and various methodologies (e.g., Agile, Scrum) to effectively oversee system development and enhancements.
- Working understanding of healthcare technology industry and products with an emphasis on the underlying technical components and integrations.
- Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
- Skilled in managing projects, financial budgets, and resource forecasting
- Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery of projects and system uptime.
- Track record of tracking key metrics, implementing process improvements, and drive results.
- Customer centric while balancing the long and short-term implication of customer requests
What you should expect in this role
- Opportunities to travel through your work (0-10%)
- This position will be posted until August 8, 2025.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
