Claims Assistant | Ontario, CA

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A stable and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates to fill a variety of roles including, contact center representatives, disability coordinators and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
 

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Provide excellent customer service to external customers and internal support to an assigned team
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed
• Provide detailed notes on phone calls, and track and code documentation according to standard processes
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
• Resolve issues with one call/ one-person responses
• Investigate customer feedback
• Track trends
• Assist with developing corrective/preventative actions
• Perform administrative tasks

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18.00-$20.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.