Veterinary Client Service Representative

Description

• Deliver exceptional customer service by addressing client concerns promptly and professionally, and ensuring a positive experience throughout their visit 
• Build lasting relationships by forming a genuine connection with each client that walks through our doors
• Engage with each client to inform and educate them on the benefits of essential products and services
• Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
• Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
• Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
• Ensure exam rooms are clean and fully stocked each day – before and after each appointment
• Ensure the lobby is clean and welcoming for each visitor
• Conduct payment (including proper cash handling) transactions at the front desk when applicable

• A high school diploma or GED required
• Great communication and organizational skills
• Strong customer service skills
• Ability to be an empathetic listener
• Ability to deescalate uncomfortable situations to ensure guest satisfaction
• Understand and be able to use and troubleshoot, computers, tablets, and email and have a basic understanding of the Microsoft Office Suite of programs.
• Must love animals and not be afraid of pets
• Must be able to stand from sitting, walk, sit and move freely for extended periods of time
• Veterinary Experience Required
• Bilingual Preferred