Offer summary

Qualifications:

Bachelor's degree or 4+ years of work experience in telecommunications., Experience with Ericsson ENM/AMOS technologies., Knowledge of LTE, 5G, VoLTE, and related KPIs., Strong communication and technical skills..

Key responsibilities:

Monitor and troubleshoot network issues related to LTE, 5G, and other network elements.

Coordinate with vendors during equipment upgrades and resolve network outages.

Analyze network performance and ensure compliance with KPIs.

Develop best practices and troubleshooting techniques for network maintenance.

Job description

Engr III Spec-Ntwk Perf
Location: Home-Based
Targeted Years of Experience: 5-7 years

As a team member of the FAST, your primary role will be to provide remote support to Field Engineers with the integration of new equipment into the network. You will also help to identify and troubleshoot network issues that arise. This may include alarm verification, remote resolution, cell site access assistance, network data trending and documentation.

• Monitor and react quickly to issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch & data network elements; including LTE, EVDO, CDMA, VoLTE, and EBH networks.
• Serve as Telecommunication's primary contact while vendors are on-site performing equipment upgrades.
• Interact with vendors to obtain root cause analysis for all sector carrier outages, immediately obtain/create and distribute preventive procedures to avoid recurring outages, and works with field engineers to drive the vendors to deliver the final resolutions/fixes required to prevent future outages.
• Analyze network coverage to ensure contiguous communication, and network integrity - preventative and remedial maintenance of customer-facing network elements with attention to issues with data drops, diversity imbalances, azimuth verifications, antenna down-tilt settings.
• Ensure networks operate at peak performance, exceed Telecommunication performance KPIs, and comply with all Maintenance engineering configuration guidelines and directives.
• Run standardized diagnostics and reports from the many networking tools used to baseline network element performance.
• Oversee the troubleshooting and restoration efforts for all regional CDMA, LTE, and 5G network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact Telecommunication network services.
• Manage operational standards; including the development of best practices, troubleshooting techniques, tools used for fault isolation, and performance monitoring.

What we are looking for:
• Experience and knowledge with Ericsson ENM/AMOS technologies
• Bachelor’s degree or four or more years of work experience.
• PIM/VSWR/MIMO/RET experience including knowledge of fiber and LTE radio heads
• Strong verbal, written communication & technical skills
• Knowledge of the following technologies: LTE and 5G operations
• Knowledge of LTE, VoLTE and 5G KPIs

Even better if you have:
• Experience in System Performance analysis and tools.
• Experience working with Telecommunication applications and tools
• Knowledge of antenna system RF concepts
• Experience with Microsoft applications

LOGISTICS:
Shift (UNTIL DAYLIGHT SAVINGS ENDS 10/31/25) Monday through Friday 10:00AM - 7:00PM PT including an hour lunch break

Shift will CHANGE to Monday - Friday 8:30AM - 5:30PM PST including an hour lunch break beginning 11/03/25

Additional hours may be needed, including working weekends in the future.

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Required profile