Offer summary

Qualifications:

Experience in scheduling, coordination, or healthcare roles., Strong organizational and communication skills., Proficiency in computer software and scheduling tools., Knowledge of healthcare regulations and compliance is a plus..

Key responsibilities:

Match caregivers or nurses with clients based on needs and compatibility.

Oversee and guide a team of schedulers to ensure smooth operations.

Handle client inquiries, schedule adjustments, and documentation.

Monitor attendance and address scheduling conflicts.

Job description

Position Title: Medical Virtual Assistant

Work Set Up: On-site

Schedule: 4:00 AM to 1:00 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a dedicated, highly organized Medical Virtual Assistant to join our team. In this role, you will not only handle scheduling tasks and matching caregivers or nurses with clients based on their needs but also oversee and guide a small team of schedulers, ensuring smooth operations and high-quality service

What You’ll Do:

Client Matching:

Assesses the client needs to assign suitable caregivers or nurses
Match caregivers or nurses with clients based on compatibility, skills, and availability
Ensure timely and appropriate caregiver replacements

Relationship Management:

Develop and maintain positive relationships with clients and caregivers. Review nurse notes for quality assurance
Coordinate with RN Care Manager regarding client conditions and needs
Provide feedback to nursing staff on client updates

Documentation and Scheduling:

Assist with client documentation and data entry. Follow up on MD orders, authorizations, etc. Create and maintain client, nurse, or caregiver schedules
Adjust schedules using Alora and ABS systems. Run reports, create tracking sheets, and organize data.

Attendance Monitoring:

Monitor caregiver and nurse attendance and address scheduling conflicts
Follow up on clocking in/out inconsistencies
Provide basic tech support and user instruction

Communication and Call Handling:

Handle new patient intake calls and enter information into the ABS system
Answer incoming calls professionally and direct appropriately
Provide information and assistance to callers

Client Support and Follow-ups:

Update clients on caregiver/nurse schedules. Handle client inquiries and concerns with professionalism
Document scheduling changes and maintain records
Conduct regular follow-ups to ensure client satisfaction
Continuous Improvement: Identify areas for service improvement
Ensure scheduling activities adhere to industry regulations and company policies. Maintain records of clients, nurses, and caregivers

What We’re Looking For:

Experience in scheduling, coordination, or a similar role, preferably in healthcare or homecare
Strong organizational and detail-oriented skills
Excellent communication and interpersonal skills
Compassion and empathy towards clients and caregivers
Proficiency in computer software and scheduling tools
Knowledge of healthcare regulations and compliance is a plus
Experience with VA assistance
Intermediate Excel skills
Problem-solving skills, especially for complex interpersonal situations
Comfortable having difficult conversations over the phone
Team player who enjoys contributing suggestions and feedback
Ability to work independently and manage multiple tasks

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!

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