Associate Customer Success Manager (Remote)

Do you enjoy building solid internal and external relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About our Team

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® + AI solution. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government, and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About the Role

As an Associate Customer Success Manager, you will play a consultative role, helping clients effectively use LexisNexis solutions to address key challenges. You’ll develop strategic plans to support adoption and growth while collaborating with teams across Sales, Product, and Segment. This customer-facing role focuses on direct engagement, particularly within the not-for-profit sector, including NGOs, charities, think tanks, and media organizations, with an emphasis on donor development and in-depth research.

This role can be performed anywhere within the United States.

Responsibilities

• Provide consultative onboarding to customers, ensuring engagement and understanding of LexisNexis products.

• Collaborate with account managers to develop and execute tailored customer success plans aligned with business objectives.

• Maintain and build relationships with customers, ensuring solutions meet their needs and are optimally utilized.

• Gather insights from customers to inform product development and communicate needs to product teams.

• Develop and deliver training sessions, webinars, and resources to help customers fully leverage Nexis Solutions.

• Discover unmet customer needs, define prospective solutions, and manage implementation, onboarding, and ongoing support.

• Keep customers informed of the latest trends and how LexisNexis can assist in optimizing their solutions.

Requirements

• Have a bachelor’s degree or equivalent experience.

• Possess experience in the information industry, with familiarity in research, media monitoring, or due diligence use cases, preferably in a customer success, sales, or consulting role.

• Be able to work both independently and collaboratively as part of a team.

• Be self-motivated and be able to manage a territory independently.

• Demonstrate solid communication, consultative, and relationship-building skills.

• Proven analytical and problem-solving skills, with attention to detail and decision-making abilities.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption, and surrogacy benefits

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary Range

$68,000- $70,000/ year

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