Program Director

Job Description:

The Program Director is accountable for successful sales & delivery of CXM's client accounts. You will collaborate with sales, client management and project management across dentsu's creative, media and customer experience management service lines and across CXM's, Experience and Commerce (experience & commerce, loyalty and messaging) and Data & Technology Strategy practice areas to win and deliver client engagements.

You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large-scale, multi-disciplinary client engagements. Specifically, you will be responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting. This is a remote position, reporting to VP, Program Director.

JOB ROLE:

In the sales process:

• Tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.

• Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.

• Partner with finance, client engagement and practice area delivery and operations to model the team and price new client business.

• Design the engagement model for our client engagement – team models & structures, workstreams, processes and toolset.

Upon award of client engagement:

• Partner with service lines, practice areas and clients to refine the engagement model design presented in the sales process and partner with the practice areas, resourcing and talent to stand up the team.

• Work with the team to prepare both client and internal kickoffs.

Deliver the work:

You will lead program director on client accounts. This could take the form of running the PMO on behalf of the client, being a member of a PMO / TMO for a client or running the holistic program for CXM/dentsu outside of a client's PMO / TMO structure.

Responsible for:

• Tailor PMO / TMO frameworks and approaches to client context and ensuring all parties across dentsu and our client teams understand approaches, templates and communication strategy

• Develop standardized team size scoping methods on the account

• Standardize delivery of the client's chosen delivery methodology

• Oversee Delivery Onboarding materials and ensures all project teams have project specific onboarding

• Create and evolve account playbooks

New Business Pursuits (Organic Growth)

• Facilitate pitch and proposal development in partnership with our client leadership team

• Ensure detailed SOWs are developed and approved for all new engagements

• Ensure detailed Change Orders are developed and approved for all project changes

• Partner with account CLG teams to develop account plans

Delivery Excellence

• Ensure all programs are delivered on schedule, on budget, and meet the expectations of the agreed scope

• Ensure all workstreams are communicated to across the account

• Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues

Qualifications

• At least 15 years experience delivering transformation, complex, global, scaled client engagements with star brands in a professional services environment.

• Experience bringing diverse teams together to deliver stellar digital experience work.

• Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll-out and knows how to guarantee successful execution of strategic initiatives.

• Experience working in partnership with other professional services organizations in client contexts.

• You will demonstrate commercial delivery track record and be able to showcase how you delivered complex engagements profitably.

The annual salary range for this position is $136,000-$219,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

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