SYSTEMS ANALYST/DEVELOPER

SYSTEMS ANALYST/DEVELOPER                                                            GRADE 14

NON-BARGAINING UNIT                                                                        EXEMPT 

BASIC FUNCTION  

Under the primary direction of the Director of Enterprise Applications, the Systems Analyst/Developer is responsible for working with key users to bridge the gap between business needs and technical solutions by leveraging enterprise applications. This position will analyze systems and business processes to recommend and develop process workflows and integrations to improve organizational effectiveness. The position will serve as primary support lead for two or more enterprise applications. Support entails evaluating requests, working with IT service areas as appropriate to explore possible solutions, set up/configuration of solution, training of end users, work with vendors providing support, and keeping up with new features of applications.  

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Work alongside all IT service areas to support Microsoft 365 collaboration tools, including Microsoft Teams, Bookings, and SharePoint Online.  

• Work with Microsoft 365 Administrators to ensure that the organization’s Office 365 suite is configured, maintained, and optimized to meet the needs of the business and its users. 

• Use process automation platform to build basic workflows to streamline business processes.  

• Serve as primary forms administrator, including managing user accounts, primary form developer, and working with key users to train them to create and maintain their forms. 

• Provide training and create documentation for end-users to help them effectively use applications. 

• Serve as IT contact, on an as needed basis, for a number of vendor supported SaaS applications including but not limited to emergency management and student support services systems.

• Continual development of skills and abilities regarding assigned applications, functional modules, and necessary technical skills.  

• Work closely with others throughout all IT service areas and functional areas of the institutions to implement, maintain and support solutions that have a high degree of quality and meet institutional and system needs.  

• Communicate effectively with vendors, consultants and others while supporting and developing applications.  

• Provide technical assistance and support for service requests. 

SUPERVISION RECEIVED 

Reports directly to the Director of Enterprise Applications.

MINIMUM QUALIFICATIONS 

Bachelor’s degree in computer science, information technology, or related field with at least three (3) years of experience in program analysis and design or a combination of education and experience from which comparable knowledge and skills are acquired.

Previous experience in a similar role, with a strong understanding of Office 365 applications and services. 

PREFERRED QUALIFICATIONS

• Previous experience in a technical support role, preferably with Formstack or similar applications. 

• Foundational understanding of PowerShell scripting, Active Directory, and Office 365 admin center. 

• Relevant certifications such as MS 102: Microsoft 365 Administrator, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Power Platform Fundamentals, CompTIA A+, and other intermediate certifications are a plus. 

• Strong understanding of web technologies, APIs, and troubleshooting techniques. 

KNOWLEDGE, SKILLS, & ABILITIES 

• Strong analytical and problem-solving skills.

• Experience in project management, effective communication skills, and the ability to collaborate with internal and external stakeholders.

• Proven ability to create effective documentation and develop and facilitate training sessions.

• Experience in taking complex digital projects from conception to deployment.

• Ability to work as part of a team and to maintain strong working relationships with stakeholders in a diverse community.

• Experience working with systems containing sensitive data.

• Ability to meet the needs of college-level students and employees from diverse academic, cultural, and ethnic backgrounds

Skills:  

• Installing, configuring, and troubleshooting technological platforms and systems 
• Utilizing and managing databases 
• Communicating technical information to a non-technical audience 
• Managing projects and timelines
• Creating system user documentation 
• Developing and facilitating training sessions 
• Evaluating and designing new systems and applying them to new or existing business processes 
• Reading and interpreting technical manuals 
• Defining problems, collecting data, establishing facts, and drawing valid conclusions 

Abilities:  

• Demonstrated ability to be an exceptional communicator through both oral and written means 
• Ability to work effectively with a wide range of individuals within the Vermont State Colleges System; success and capacity to work as part of a collaborative team
• Ability to meet the needs of college-level students and staff  from diverse academic, cultural, and ethnic backgrounds
• Excellent analytical skills; good planning, organization and administrative skills.  
• Willingness to both share and receive knowledge and skills with others  
• Ability to deal effectively with a wide range of end users, in person, and remotely.

Location: This position may be based on any of the Vermont State College’s campuses or centers. Partial work from home is possible.  

Typically, this position is scheduled for 40 hours weekly. The budgeted wage for this position is $75,000 annually.

Physical Requirements: Duties performed cause slight fatigue of eyes, fingers, or other faculties as a result of repetitive motion and/or long periods of standing or sitting. Duties require little physical effort in work with light to moderate (up to 25lbs) easy-to-handle materials. Duties will occasionally require the climbing of ladders.

Working Conditions: Job is performed in a general office or comparable working area with many and frequent distractions such as noise and interruptions. Work schedule may vary during high volume periods. 

This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification. 

VSCS values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSCS welcomes all qualified applications, including those from historically marginalized and underrepresented populations. VSCS is an equal opportunity employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact Human Resources for assistance with accommodations at CCVHR@ccv.edu. 

All new full-time employees and certain part-time employees will be subject to a criminal background check. Any offer of employment is contingent upon the satisfactory results of this check. 

Application Instructions:
In order to be considered, please submit a complete application package which includes a cover letter, resume/CV, employment application and contact information for three professional references at: www.vsc.edu/employee-resources/job-postings.