Remote Customer Care Specialist (W2)

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent communication skills in English., Experience in customer service or support roles., Ability to troubleshoot technical issues and provide solutions., High school diploma or equivalent educational background..

Key responsibilities:

  • Assist clients via chat, email, and phone with inquiries and technical issues.
  • Provide proactive and professional communication across multiple channels.
  • Support clients regarding account information, services, and promotions.
  • Transition seamlessly between communication channels as needed.

Inktel Contact Center Solutions logo
Inktel Contact Center Solutions Large https://www.inktel.com
1001 - 5000 Employees
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Job description

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

 

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Proactivity
  • Professionalism
  • Communication

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