Italian Speaking Customer Support for Online Content Creators Department

Mercier Consultancy is seeking a talented Italian Speaking Customer Support Representative to join our Online Content Creators Department! In this exciting role, you will be responsible for supporting our Italian-speaking clients as they create and manage their online content. Your expertise in customer service and fluency in Italian will be essential in helping these creators navigate our platform and succeed in their endeavors.

This role is perfect for individuals who are passionate about digital media and enjoy working in a collaborative environment. If you have strong communication skills and a desire to make a positive impact, we want to hear from you!

Responsibilities

• Provide customer support in Italian through email, phone, and chat
• Assist content creators with inquiries about platform features and services
• Accurately document client interactions and resolutions in our support system
• Collaborate with internal teams to address client needs and improve service delivery
• Offer guidance on best practices for content creation and audience engagement
• Engage in ongoing training to stay updated on platform improvements

Requirements

• Fluency in Italian and English, both written and verbal
• Prior experience in customer support, particularly in the online or creative sectors
• Outstanding communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to manage multiple inquiries and tasks efficiently in a dynamic environment
• Comfortable using customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...