Principal Solution Consultant
Offer summary
Qualifications:
Bachelor's degree required with 5+ years of work experience., Strong technical knowledge of IT concepts, software standards, and networking technologies., Experience in implementing or integrating with CRMs or software solutions, including coding experience., Excellent interpersonal, verbal, and written communication skills..Key responsibilities:
- Conduct workshops with business users to identify gaps and opportunities.
- Create customized demonstrations to showcase solutions to stakeholders.
- Stay updated on Genesys products and industry best practices to advise customers during implementation.
- Collaborate with team members to solve complex technical problems.
Job description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Do you have a passion for solving problems and understanding what customers need?
Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps.
We look for individuals with a proven track record of finding creative ways to solve complex problems.
Why work for Genesys?
You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.
You will have a unique opportunity to understand our customers' strategies and use our unique solutions to help them drive their business.
You will have flexibility and independence in designing your work.
You will be able to access on-demand and in-person training.
You will have the internal resources you can call on to help you understand and solve technical challenges.
You will be able to work closely with other brilliant individuals to solve complex technical problems collaboratively.
What will you be doing?
Discover
You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
Design
You will create a customized demo and have the opportunity to tell the story that showcases the solution.
Learn
You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.
What do you need to have to be successful?
A passion for technology and helping people solve problems
Interpersonal communication, polished verbal and written communication
Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
Ability to understand customers security needs and articulate a solution
Bachelor’s degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
Ability to travel up to 50%
Experience working with Cloud or SaaS company preferred
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$116,500.00 - $216,500.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required profile
Experience
Other Skills
- Technical Acumen
- Problem Solving
- Non-Verbal Communication
- Multitasking
- Interpersonal Communications
- Detail Oriented
- Prioritization
- Teamwork
- Physical Flexibility
- Collaboration
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