Who We Are
Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.
Our Ways of Working
Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.
What the Role Is
As the Order Management Manager, you will oversee the real-time performance of Babylist’s multi-node order network—including our internal fulfillment centers, 3PL partners, and dropship vendors. You will lead a team of operations specialists focused on monitoring backlogs, driving order accuracy, and delivering an exceptional post-order experience. In this role, you will serve as a steward of the customer’s order journey, ensuring that every package reflects our commitment to care and quality.
This role sits at the heart of Babylist’s fulfillment ecosystem, blending data-driven operational management, cross-functional collaboration, and proactive problem-solving. You will manage the systems and teams that ensure every Babylist customer’s order—from placement through delivery—is handled with precision and accountability. You will also act as the voice of the customer within fulfillment operations, identifying patterns, surfacing insights, and closing the loop on operational pain points.
We are looking for a strong people leader who thrives on operational excellence, embraces continuous improvement, and is passionate about the role that great fulfillment plays in building lifelong customer trust.
Who You Are
How You Will Make An Impact
Why You Will Love Working At Babylist
Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.
The estimated pay range for this role is $96,280.00 - $144,420.00
In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.
Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page.
SMS Consent
As part of our hiring process, you may be offered the option to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information.
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