Offer summary

Qualifications:

Proven experience as a system administrator or in IT support (minimum 1 year)., Hands-on experience with Office Infrastructure, Windows (client and server), and MacOS support., Knowledge of networking principles such as DNS, DHCP, routing, and switching., Familiarity with ITIL processes and tools like AD, SCCM, CrowdStrike, and SQL..

Key responsibilities:

Reproduce, analyze, and evaluate support requests to resolve or escalate incidents.

Communicate issue resolutions with other departments.

Manage SLA for incident resolution and escalate unresolved issues.

Provide first and second line technical support for users.

Job description

Bringing people back from boredom since 1994.

Parimatch is an online entertainment company with 30+ years in the game.

We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage.

With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style.

We are looking for a Service Desk Engineer to join our team.

Your main responsibilities will be:

Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
Communication on issues resolving with other departments;
Control the SLA for incident resolution and escalate unresolved issues;
Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).

Essential professional experience:

System administrator with proven Office Infrastructure hands on experience (1+ year);
Desktop OS administration, hardware;
Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, Print Services);
MacOS: Client OS support;
Networking: DNS, DHCP, OSI, routing & switching principles;
General tags: Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;
Customer-oriented person;
Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);
Oral and written literacy;
Understanding ITIL.

We care about you:

Vacation: We care about your well-being and offer flexible vacation options tailored to your location.
Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork.
Co-Working Compensation: Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don't have a physical location, or the option of a budget for home office expenses twice a year, available from day one.
Benefits Model: Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.
Game Changer: Access MBA scholarships to enhance your knowledge and register your kids for our internal project, "gENERation", focused on boosting the potential of children within Parimatch families.
Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.
Work & Fun Balance: We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts for your Birthday (Netflix, GoGift, and other certificates), Christmas, and other occasions.