Offer summary

Qualifications:

Completed commercial or IT-related vocational training or equivalent qualification., Initial experience in a service desk, helpdesk, or customer service environment is desirable., Strong communication and organizational skills., Proficiency in MS Office applications and ticketing systems..

Key responsibilities:

Handle customer inquiries via phone, email, and other channels.

Assess, prioritize, and assign customer requests based on urgency.

Coordinate with internal departments to ensure timely responses.

Support process improvements and maintain internal knowledge databases.

Job description

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Responsibilities

Receive, document, and process customer inquiries via phone, email, and other channels
Perform initial assessment, prioritize and assign inquiries based on urgency and area of responsibility
Coordinate the forwarding of requests to the responsible internal departments and ensure timely responses
Review contracts and activate system access in coordination with specialist departments
Proactively inform customers about system disruptions, maintenance windows, or relevant changes
Follow up on open issues and ensure complete resolution
Support the continuous improvement of processes, workflows, and internal knowledge databases

Profile

Completed commercial or IT-related vocational training or a comparable qualification
Initial experience in a service desk, helpdesk, or customer service environment is desirable
Strong communication and organizational skills
High service orientation and enjoyment of customer interaction
Careful and structured working style with a focus on priorities
Proficient in using common MS Office applications and ticketing systems
Willingness to learn new systems and processes and actively contribute to ongoing development

Our Benefits

30 days of vacation plus additional days off on December 24 and 31
Work-life balance through flexible and remote working options
Future-oriented workplace in the growing IT solutions sector with a stable foundation
Opportunities for personal development through individual training and education
Job bike ("JobRad") for work and leisure

Required profile