Offer summary

Qualifications:

Basic experience with computer assembly and hardware support., Ability to support various devices such as workstations, laptops, tablets, and phones., Knowledge of providing assistance with productivity software., Experience using IT ticketing or CRM systems..

Key responsibilities:

Act as the primary contact between end users and the IT department.

Log and update incident and service requests.

Troubleshoot and resolve user issues promptly.

Escalate unresolved incidents to higher support levels.

Job description

Job Type

Full-time

Description

We seek a beginner to help our Help Desk solve our client’s technology problems. This is an entry-level position and is perfect for someone right out of college or who has had less than one year of experience in the Information Technology field. We are willing to teach and train you to work tickets, remotely fix issues, and complete basic repairs. If you are looking for a career start, SecureNetMD is the perfect small business you are looking for.

Please have the following foundational capabilities before hitting the apply button:

Experience installing or assembling computers.
Supporting various hardware devices- workstations, laptops, tablets, and phones.
Providing essential “how to” assistance for productivity suite software.
Worked within an IT ticketing/CRM system.

What you must do:

Act as the single point of contact between the end user and the IT department.
Log all incidents and service requests.
Provide updates on tickets that are in flight.
Provide closure details.
Quickly resolve user issues.
Handle basic questions and troubleshooting.
Provide essential troubleshooting assistance.

Day to Day Activities:

Providing end-user tech support via help desk channels.
Troubleshooting technical issues.
User account management.
Escalating incidents that cannot be resolved to the next level of support in line with SLAs
Identify potential major incidents and problems and highlight them to management.
Updating users on the status of their incident or service request.
Providing proactive maintenance on client devices as appropriate.

What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives is a part of our everyday lives here at SecureNetMD. Plus, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer.

Why us and not them? We know what we are doing in the IT infrastructure world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the company's mastermind, has been the driver in building the cabling department. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client’s technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today.

Required profile