Offer summary

Qualifications:

College diploma in Computer Science or equivalent training and experience., At least 1 year of experience in technical support., Proficiency in troubleshooting and managing Microsoft systems., Knowledge of O365 tools and experience with related Microsoft technologies..

Key responsibilities:

Maintain and diagnose system failures and manage equipment and internet connections.

Install and configure computer hardware, operating systems, and software applications.

Assist network users with internet tickets and resolve technical issues.

Manage internal support tickets to ensure timely resolution.

Job description

Location : Work from Anywhere - India

Here's what we do and why we do it.

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/ .

Here's how you will contribute to the success of the company

Ensure maintenance, diagnose the reasons for system failure and manage the use of the surrounding equipment, computer workstations and internet connections
Try out and install computer hardware, operating systems and other software applications
Help network users (employees) solve problems by replying to internet tickets
Responsible for managing the internal tickets

Here's what you need to have and master to get the job

College diploma in Computer Science or a combination of equivalent training and experience
A minimum of 1 year experience in technical support
Good capacity for troubleshooting, after finding the root cause of the issue
A strong desire to automate tasks and processes
Proven experience in managing Microsoft systems
Knowledge of O365 tools
Experience in one or several of the following areas will be considered an asset:
- Microsoft Active Directory and GPO
- Microsoft System Center, SCCM, WSUS and SCOM
- Microsoft Windows 10/11

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

A friendly and diverse work culture with inclusion and equality at heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance

Considerable growth opportunities

A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.

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