Offer summary

Qualifications:

Proficiency in networking, including switches and access points., Experience with Windows 10 operating system and Microsoft Office tools., Minimum knowledge of Windows Server and Linux systems is advantageous., Strong problem-solving skills and a customer-centric approach..

Key responsibilities:

Provide remote level 2 and 3 IT support for hardware, software, and network issues.

Collaborate with support teams to escalate and resolve technical problems efficiently.

Document support processes and troubleshooting procedures thoroughly.

Participate in on-call rotations and support the expansion of the company's IT infrastructure.

Job description

Position Overview:

As an IT Technician focusing on support and project management, you will play a key role in ensuring the success of our IT operations and the seamless expansion of the company’s new locations worldwide. Your responsibilities will include providing technical level 2 IT support, overseeing IT Projects, and collaborating with cross-functional teams.

Who are you?

Tech Enthusiast. You have a passion for technology and a curiosity to explore emerging tech trends;
Customer-Centric: Committed to providing an exceptional customer experience.
Proactive
Continuous learner: Driven to learn and stay updated with the latest tech advancements continuously;
Analytical: Capable of analyzing and resolving complex technical issues.
Service Excellence: Devoted to maintaining high standards of service quality
Fluent in English;
Team Spirit;
Problem solver;
Minimum knowledge of:

Networking ( Switches / APs );
Windows 10 Operating System;
Microsoft Office Tools;

We consider the following advantages:

French Language speaking;
Familiar with Windows Server / Linux ;
Basic knowledge of programming and scripting;
Driving License - B.

Requirements

Key Responsibilities:

Provide level 2 and level 3 support remotely, including hardware and software problems, network connectivity, and system performance;
Diagnose and troubleshoot end-users issues efficiently, ensuring minimal disruption to their work;
Collaborate closely with level 1 support technicians to escalate and prioritize tickets, ensuring timely resolution of priority tickets;
Create and maintain detailed documentation of the support processes, troubleshooting procedures, and solutions for the most common issues;
Continuously monitor IT support queues and ensure that service-level agreement ( SLA ) is respected;
Proactively identify recurring technical issues and work with the team to implement preventive measures and permanent solutions;
Participate in on-call rotation schedules to provide after-hours support and address critical incidents;
Collaborate with various teams to open new stores/countries;
Foster a customer-centric mindset among the support team;
Monitor and measure user satisfaction with support interactions and take actions to improve satisfaction scores;
Follow up with users after issue resolution to ensure their needs have been met and get additional feedback for improvement.

Benefits

Why Join Us?

Opportunity to work in a dynamic and collaborative environment;

Involvement in exciting IT projects and the expansion of our services globally;
Chance to be part of a growing organization with a strong commitment to innovation;
Training opportunities and career development plan;
Competitive financial package: salary, performance bonus;
Decathlon products discount;
Private medical insurance;
Private life insurance;
Meal Tickets;
Profit-sharing;
Decathlon shareholding system;
Supplementary annual leave days according to seniority within the company.