Director, F&B Operations

Our Loews Hotels & Co Home Office remote teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

What We’re Looking For:

As an innovative and experienced Director, Food & Beverage Operations, you will drive the creation of signature dining experiences that embody the Loews Hotels Brand Promise. In this pivotal role, you will work closely with the Senior Vice President, Food & Beverage and Design, as well as various operations executives, to develop and implement high-performing food and beverage operations that exceed guest expectations and drive market-leading performance and revenue. Your expertise will be crucial in the development and implementation of new restaurant and menu concepts, promotional activities, beverage programs, and company-wide training programs.

Who You Are:

• Innovative Visionary: You possess a forward-thinking mindset, constantly pushing the boundaries to create groundbreaking food and beverage experiences that are authentically local to each location

• Transformative Leader: You inspire and lead teams with a clear vision, driving change and fostering a culture of excellence and innovation

• Strategic Collaborator: You excel at building strong partnerships and working collaboratively with diverse teams, ensuring seamless integration of ideas and execution while fostering a collaborative environment where everyone can thrive

• Creative Problem Solver: You thrive on tackling complex challenges with creative solutions, always finding new ways to enhance guest experiences and operational efficiency

• Veterans and military spouses encouraged to apply

What You’ll Do:

• Effectively collaborate and partner with corporate, hotel and third-party resources to deliver the highest quality and highest performing operations possible while maintaining alignment with ever changing demands of our guests and the industry

• Direct and coordinate the management-related activities of all Loews Food and Beverage outlets

• Organize the development of new restaurant concepts, promotional activities, beverage programs including Banquets and Meeting and Events, and other Food and Beverage operations which exceed guest expectations and hotel standards

• Develop Food and Beverage concepts with the goal of increasing brand recognition and revenues

• Monitor and share industry trends and best practices

• Continually analyze, develop and implement partnerships that will financially benefit Loews Hotels and enhance the brand

• Participate in Loews Food & Beverage company-wide Public Relations and Marketing programs

• Develop company-wide training programs then monitor action plans in coordination with Loews Learning and Development stakeholders

• Evaluate In-Room-Dining and Mini-Bar analytics to develop strategies that realize increased profitability and business improvement

• Provide leadership and develop Meetings and Events improvement strategies in partnership with company stakeholders

• Participation in budgeted Food and Beverage sales initiatives

• Conduct meetings as required to communicate effectively with all department managers to ensure that they are kept up to date on pertinent hotel information and activities

• Communicate frequently as needed with all Food and Beverage operators providing current information on the development of relevant food and beverage concepts

• Work with Executive Chefs and outlet managers to improve existing menus and develop new menus as needed

• Participation and input towards Food & Beverage Marketing activities

• Travel to hotels/locations to manage projects, meet with vendors, meeting property management teams, etc.

• Required to attend/complete all mandatory training sessions and meetings

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs of the hotel

Your Experience Includes:

• Bachelor’s degree in Food Service Management, Culinary Arts, Hospitality Management, or related field required

• Master’s degree or higher in related field preferred         

• ServeSafe, HACP, Food Service Manager Certification preferred; ability to obtain/maintain certifications required

• Minimum 10 years’ experience in sizable banquet operations and multi-tiered outlet operations in up-scale, high volume multi-outlet hotel or restaurant environment required

• Expert knowledge of Banquet production and operations preferred

• Expert knowledge of controlled beverage options and restaurant concepts preferred

• Thorough knowledge of all aspects of Food and Beverage operations

• Ability to envision/create innovative F&B concepts that address the needs of the establishment and market

• Effective management, leadership, organizational and communication skills

• Must have thorough understanding of food purchase platforms (Avendra)

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams and ordering platforms such as Adecco and Avendra supply systems

• Ability to work flexible schedule to include weekends and holidays based on business need

• Must be willing and able to travel approximately 50% (or more) of the time to hotels across all regions