Offer summary

Qualifications:

Strong communication skills and ability to build B2B relationships., Experience with CRM systems and follow-up procedures., Ability to perform outbound calls and work with claims and contractors., High-speed internet and a quiet workspace for remote work..

Key responsibilities:

Establish and maintain relationships with contractors and trade partners.

Perform outbound calls and follow-up with clients and contractors.

Source work orders and ensure quality customer service.

Track daily metrics and report on contractor relationships.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Warranty | Contractor Relations Representative

THE POSITION

Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve establishing a relationship with contractors in covered areas, maintaining relationships with contractors, and maintaining follow-up with customers ensuring that we are providing quality customer service.

WHAT YOU DO

Arriving for your scheduled shift on time
If any changes to shift or absence/tardy request inform direct manager before the shift is set to begin
Completing your assigned daily tasks as distributed by the managers
Build B2B relationships with technicians/trade partners across covered areas
Maintain daily metrics as set aside by your manager (subject to change)
Minimum 75 Outbound calls daily
30 Pending Claims worked per day
Minimum 5 NPS scores collected per day
6.5 hours of log time per day
Source out work orders to technicians/trade partners within network
Client follow-up to ensure quality customer service by providing technician/trade partner information
Technician/trade partner follow-up to confirm the scheduled appointment(s)
Outsource contractors when needed with at least 5 attempts for each claim
Correctly label claim disposition to ensure reporting accuracy for management
Have a well established on-going knowledge of CRM systems operations and functions
Notify the direct manager of any broken relationship or broken standards from contractors/trade partners

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 93.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1

#LI-DNP

#LI-Remote

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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